Music Sync - Watch not found

dhammer

Within the app, the watch is charging and syncing with the tomtom website and downloads all of my runs properly. But when I click on the music icon to update my existing playlist it says 'reconnect your watch". But the watch is still charging. Please help. Any suggestions are welcome. Note: I already had music on my watch so I know how to do that, and it is not a file format issue.

Stribe7668

I cant answer, but I have the screen which keeps telling me to connect my watch when it is already connected/ . It has been going on for weeks, I cant get anything to download onto any of my devices, with cord or with bluetooth

tfarabaugh

Stribe7668 wrote: »

I cant answer, but I have the screen which keeps telling me to connect my watch when it is already connected/ . It has been going on for weeks, I cant get anything to download onto any of my devices, with cord or with bluetooth

You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

For not connecting to the computer, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle.