Error message whilst installing MyDrive Connect — TomTom Community

Error message whilst installing MyDrive Connect

jamesb510jamesb510 Posts: 2 [Apprentice Traveler]
edited November 2019 in MyDrive Connect
When installing MY DRIVE I encounter an error message.. 'Microsoft Visual C++ 2017 redistributable setup returned an error. The only option presented is to click OK button. What's going on? I click OK and installation appears to complete successfully.

Comments

  • YamFazManYamFazMan Posts: 18,470
    Superusers
    Hi
    @jamesb510

    What is your PC Operating System ???

    ATB YFM
  • jamesb510jamesb510 Posts: 2 [Apprentice Traveler]
    Windows 10.

    It feels like there is a problem with the download software.
  • YamFazManYamFazMan Posts: 18,470
    Superusers
    edited November 2019
    Hi
    @jamesb510

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    (Important... Do not have your device connected to your PC when you reinstall MyDrive Connect)

    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???

    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect
    ___________________________

    Important also see....
    NAV4 Memory Size v Map Size Catch22....
    See... https://discussions.tomtom.com/en/discussion/comment/1670583/#Comment_1670583
    ATB YFM
  • wrigharwrighar Posts: 3 [Apprentice Traveler]
    I too have this issue with version 4.2.6.388. and no downloads are working....
  • BlotBlotBlotBlot Posts: 1 [New Seeker]
    wrighar wrote: »
    I too have this issue with version 4.2.6.388. and no downloads are working....
    Same. Trying to load latest 4.2.11.4200.
    Then this error, then not connecting.
    Have deleted all the drivers, started latest version.
    Always have problems updating.
    Shouldn't be this hard...

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