Tried to upgrade my GO 5000 tonight and ended up with a brick

Rhett71

The website is showing the device is up to date but the satnav now has no maps available. I can't sem to recover to back where I was let alone get the upgrade?

YamFazMan

Hi
@Rhett71

See Tomtom FAQ... NO MAPS AVAILABLE (MYDRIVE CONNECT)
https://uk.support.tomtom.com/app/answers/detail/a_id/16693

You may need to delete & reinstall MyDrive Connect....

On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....

(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
___________________________

Important also see....
NAV4 Memory Size v Map Size Catch22....
See... https://discussions.tomtom.com/en/discussion/comment/1670583/#Comment_1670583
ATB YFM