Tried to upgrade my GO 5000 tonight and ended up with a brick

Rhett71
Rhett71 Registered Users Posts: 1
Apprentice Seeker
edited November 2019 in Devices using MyDrive Connect
The website is showing the device is up to date but the satnav now has no maps available. I can't sem to recover to back where I was let alone get the upgrade?
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Answers

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    edited November 2019
    Hi
    @Rhett71

    See Tomtom FAQ... NO MAPS AVAILABLE (MYDRIVE CONNECT)
    https://uk.support.tomtom.com/app/answers/detail/a_id/16693

    You may need to delete & reinstall MyDrive Connect....

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect
    ___________________________

    Important also see....
    NAV4 Memory Size v Map Size Catch22....
    See... https://discussions.tomtom.com/en/discussion/comment/1670583/#Comment_1670583
    ATB YFM

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