TomTom keeps switching off stating.....
My tomtom keeps switching off stating...... "Battery empty going to sleep". I have done a reset, and during this operation battery is stated as 100%. I have also used new charging leads.
On top of this I cannot find a contact phone number to return for repair.
Can you help please
I am in the Netherlands
Best Answers
-
YamFazMan Posts: 18,479
Superusers -
DougLap Posts: 6,933
SuperuserHi @ianbarlow.
Usually if you type the Tomtom model and Battery in Amazon or Ebay you get a result. Probably useful if you can get the battery that comes with a small tool kit.
Same if you do it in Youtube you will find videos to help you.
Doug2
Answers
Superuser
Also be sure the cradle is in good contact with the satnav and the USB lead is firmly inserted into the cradle.
If you have ruled out everything else then it is possible your battery needs replacement. If the unit is under warranty TomTom will do this. If the unit is no longer under warranty it is a lot less expensive to do yourself, though it requires a little (but not too much) skill.
Netherlands support number, I think, is 020 850 1022 or you can send email message from support page.
Superusers
@Ianbarlow
See... https://www.newpower99.com/TomTom_GO_5100_Battery_Replacement_Kit_p/tomtom go 5100.htm
ATB YFM
Superuser
Usually if you type the Tomtom model and Battery in Amazon or Ebay you get a result. Probably useful if you can get the battery that comes with a small tool kit.
Same if you do it in Youtube you will find videos to help you.
Doug