Why Is My TomTom Screen Blank?

Roadkill

I've had my TomTom Start 20 for about 12 years with no problems. I use it daily and today when I connected it to the charger in my car all I got was a blank screen. It's remained this way for the whole day and I can't work out what's wrong. I can turn it on - I hear the sound of it coming on and if I press my fingers hard against the screen, I can see that it's on. But the moment I take any pressure off the screen it goes blank again.

VikramK

Hi @Roadkill

Welcome to the community!

Could you try the soft reset? Press and hold the on/off button till you hear the drum sounds.

Regards
Vikram

Roadkill

Hello Vikram. I've tried the soft reset and it's not solved the issue.

VikramK

Could be a something related to the display then, probably hardware.

Your device is eligible for support so I would recommend that you get in touch with the customer service.

Regards
Vikram

shaz17

ive had exactly the same happen to me, it seems about that date as well to my tom tom via 1435