Why Is My TomTom Screen Blank? — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

Why Is My TomTom Screen Blank?

RoadkillRoadkill Posts: 2 [New Seeker]
in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I've had my TomTom Start 20 for about 12 years with no problems. I use it daily and today when I connected it to the charger in my car all I got was a blank screen. It's remained this way for the whole day and I can't work out what's wrong. I can turn it on - I hear the sound of it coming on and if I press my fingers hard against the screen, I can see that it's on. But the moment I take any pressure off the screen it goes blank again.

Answers

  • VikramKVikramK Posts: 12,707 Moderator
    Hi @Roadkill

    Welcome to the community!

    Could you try the soft reset? Press and hold the on/off button till you hear the drum sounds.

    Regards
    Vikram
  • RoadkillRoadkill Posts: 2 [New Seeker]
    Hello Vikram. I've tried the soft reset and it's not solved the issue.
  • VikramKVikramK Posts: 12,707 Moderator
    Could be a something related to the display then, probably hardware.

    Your device is eligible for support so I would recommend that you get in touch with the customer service.

    Regards
    Vikram
  • shaz17shaz17 Posts: 1 [New Seeker]
    ive had exactly the same happen to me, it seems about that date as well to my tom tom via 1435
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