Why Is My TomTom Screen Blank?

Roadkill
Roadkill Registered Users Posts: 2
New Seeker
edited July 29 in Devices using MyDrive Connect
I've had my TomTom Start 20 for about 12 years with no problems. I use it daily and today when I connected it to the charger in my car all I got was a blank screen. It's remained this way for the whole day and I can't work out what's wrong. I can turn it on - I hear the sound of it coming on and if I press my fingers hard against the screen, I can see that it's on. But the moment I take any pressure off the screen it goes blank again.

Comments

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @Roadkill

    Welcome to the community!

    Could you try the soft reset? Press and hold the on/off button till you hear the drum sounds.

    Regards
    Vikram
  • Roadkill
    Roadkill Registered Users Posts: 2
    New Seeker
    Hello Vikram. I've tried the soft reset and it's not solved the issue.
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Could be a something related to the display then, probably hardware.

    Your device is eligible for support so I would recommend that you get in touch with the customer service.

    Regards
    Vikram
  • shaz17
    shaz17 Registered Users Posts: 1
    New Seeker
    ive had exactly the same happen to me, it seems about that date as well to my tom tom via 1435
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