Live Services is not connected

Rostyslav_Moroziuk
Rostyslav_Moroziuk Registered Users Posts: 5
Novice Seeker
edited November 2019 in TomTom Services
Hello!

I’ve purchased Traffic service but I can’t use it because of connection status is ’not connected’. I’ve done all instructions from this page https://uk.support.tomtom.com/app/answers/detail/a_id/10316 but nothing helped me.

I use Carminat Live TomTom device IBxxxxxxxx66
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My connected device is iPhone 7, iOS 13.2.3 (Also I tried to connect with iPhone 6, iOS 12.4)

I can use Hands-Free Calling feature (but I don't see who is calling me, I see unknown or '--' or just phone number instead of contact's name)

This is information from Menu Set -> Status and Information

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Error message when I select Menu set -> Live Services -> My services
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Please, let me know what I did wrong or give my money back.

Thanks!


Mod edit: Please don't post private or personal information on a public forum. Thanks!

Comments

  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @Rostyslav_Moroziuk

    It could be related to a problem related to the SIM. My advise would you to get in touch with the customer service.

    They can help you with this further.

    Regards
    Vikram