Order status

donaldtupper_1

How do I get tracking information for the shipment of my new navagation device? My credit card was charged for it and I did receive an emailed invoice but no other notification on shipping or tracking. The new device does not show up on my Orders pape of the website.

Niall

@donaldtupper_1

Call customer services to verify the status of your order, and give them hell for not providing tracking info

United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

Niall

@donaldtupper_1

Call customer services to verify the status of your order, and give them hell for not providing tracking info

United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

donaldtupper_1

Thanks Niall All problems solved, delivery should be today. Thanks again.

mickeysflyhigh

Please advise the status of my recent purchase of "Go Comfort 6"

mickeysflyhigh

Please e-mail me your toll free phone number. I can't seem to get through or make contact with any TOMTOM personnel!

[email protected]


Mod edit: Please don't post private or personal information on a public forum. Thanks!

DougLap

Hi @mickeysflyhigh

You need to contact Customer Support. This is a user forum.

There has been no Phone Contact facility with Customer Support with so many currently working from home. The method for contacting Support has changed.

https://help.tomtom.com/hc/en-gb/articles/360015568919/

Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

If you have a problem with the above link try another browser.

You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

When you have signed in on the next page Tap Red Contact Us

Type Help in next box then hit return

Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

Box appears with Chat/Email Options

Doug