Order status
donaldtupper_1
Posts: 2 [Apprentice Traveler]
How do I get tracking information for the shipment of my new navagation device? My credit card was charged for it and I did receive an emailed invoice but no other notification on shipping or tracking. The new device does not show up on my Orders pape of the website.
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Best Answer
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Niall
Posts: 10,821 
Superuser@donaldtupper_1
Call customer services to verify the status of your order, and give them hell for not providing tracking info
United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
1
Answers
Superuser
Call customer services to verify the status of your order, and give them hell for not providing tracking info
United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
[email protected]
Mod edit: Please don't post private or personal information on a public forum. Thanks!
Superuser
You need to contact Customer Support. This is a user forum.
There has been no Phone Contact facility with Customer Support with so many currently working from home. The method for contacting Support has changed.
https://help.tomtom.com/hc/en-gb/articles/360015568919/
Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.
If you have a problem with the above link try another browser.
You could also try Clicking on Contact Us at the bottom of this page under the heading Support.
When you have signed in on the next page Tap Red Contact Us
Type Help in next box then hit return
Help box appears with a few suggestions. Just Tap the Contact Us at the bottom
Box appears with Chat/Email Options
Doug