Order status

donaldtupper_1
donaldtupper_1 Registered Users Posts: 2
Apprentice Traveler
How do I get tracking information for the shipment of my new navagation device? My credit card was charged for it and I did receive an emailed invoice but no other notification on shipping or tracking. The new device does not show up on my Orders pape of the website.

Best Answer

  • Niall
    Niall Posts: 11,114
    Superuser
    Answer ✓
    @donaldtupper_1

    Call customer services to verify the status of your order, and give them hell for not providing tracking info

    United States
    877-757-7137
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

Answers

  • Niall
    Niall Posts: 11,114
    Superuser
    Answer ✓
    @donaldtupper_1

    Call customer services to verify the status of your order, and give them hell for not providing tracking info

    United States
    877-757-7137
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
  • donaldtupper_1
    donaldtupper_1 Registered Users Posts: 2
    Apprentice Traveler
    Thanks Niall All problems solved, delivery should be today. Thanks again.
  • mickeysflyhigh
    mickeysflyhigh Registered Users Posts: 2
    Apprentice Seeker
    Please advise the status of my recent purchase of "Go Comfort 6"
  • mickeysflyhigh
    mickeysflyhigh Registered Users Posts: 2
    Apprentice Seeker
    edited September 2020
    Please e-mail me your toll free phone number. I can't seem to get through or make contact with any TOMTOM personnel!

    [email protected]


    Mod edit: Please don't post private or personal information on a public forum. Thanks!

  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @mickeysflyhigh

    You need to contact Customer Support. This is a user forum.

    There has been no Phone Contact facility with Customer Support with so many currently working from home. The method for contacting Support has changed.

    https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Chat is during normal working hours only and is very busy and you may have to try a few times to get into Chat.

    If you have a problem with the above link try another browser.

    You could also try Clicking on Contact Us at the bottom of this page under the heading Support.

    When you have signed in on the next page Tap Red Contact Us

    Type Help in next box then hit return

    Help box appears with a few suggestions. Just Tap the Contact Us at the bottom

    Box appears with Chat/Email Options

    Doug