Purchase TOMTOM TRAFFIC EUROPE in Ukraine

Rostyslav_Moroziuk
Rostyslav_Moroziuk Registered Users Posts: 5
Novice Seeker
Hello. I want to purchase TOMTOM TRAFFIC EUROPE but I can't find my country in the country's input. There isn't Ukraine. Is it possible to purchase Traffic without entering the country, postcode, etc?

Also, I can't understand why I need to enter my address? I want to buy online service, I don't need to ship something, isn't it?
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Best Answer

  • VikramK
    VikramK Administrators Posts: 13,705
    Moderator
    Answer ✓
    Hi @Rostyslav_Moroziuk

    Welcome to the community!

    You can order it on the TomTom's Ireland webshop. You don't have to provide a physical address as this is not a shippable product.

    Once the order is placed successfully the service gets allocated to the corresponding device linked to your TomTom account.

    Regards
    Vikram :)

Answers

  • VikramK
    VikramK Administrators Posts: 13,705
    Moderator
    Answer ✓
    Hi @Rostyslav_Moroziuk

    Welcome to the community!

    You can order it on the TomTom's Ireland webshop. You don't have to provide a physical address as this is not a shippable product.

    Once the order is placed successfully the service gets allocated to the corresponding device linked to your TomTom account.

    Regards
    Vikram :)
  • Rostyslav_Moroziuk
    Rostyslav_Moroziuk Registered Users Posts: 5
    Novice Seeker
    @VikramK Unfortunately, I can't purchase Traffic service. I have an error
    Sorry, an error occurred. Please try again. If this error persists than please contact our Customer Care.

    Also, in network tab POST https://www.tomtom.com/en_ie/checkout/orderpay.dcp fails with 500 status code, { message: "order creation failed" }.

    Is it any chance for me to use TomTom in Ukraine? It really frustrates me.
  • VikramK
    VikramK Administrators Posts: 13,705
    Moderator
    edited November 2019
    Hi @Rostyslav_Moroziuk

    I have reported the error you get during the process of placing the order.

    Unfortunately, we don't have a webshop for Ukraine :(

    Could you try placing the order using an alternate browser? Trying to use a different account may help as well.

    The customer service can help you get the service transferred to the correct account.

    Regards
    Vikram :)