I purchased a sat nav online a week ago. Still haven't received unit. — TomTom Community

Pre-sales Questions- Product Specification & Features

I purchased a sat nav online a week ago. Still haven't received unit.

Tommief1Tommief1 Posts: 3 [New Seeker]
in Pre-sales Questions- Product Specification & Features
I purchased a sat nav online a week ago. The purchase did not appear in my account, and I have not received a confirmation email. I can't contact anyone from Tomtom. I live in the Republic of Ireland. Any contact details would be much appreciated. Thanks.
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  • dhndhn Posts: 33,229 Superusers
    Ireland
    1890 812 008
    Monday-Friday: 09:00 am to 5:00 pm
  • Tommief1Tommief1 Posts: 3 [New Seeker]
    Thanks dhn 👍
  • Peter9999Peter9999 Posts: 2 [New Seeker]
    I have the same problem as Tommief1. I live in The Netherlands. I bought Tomtom GO 5200 on 01-dec-2019 !
  • NiallNiall Posts: 10,631 Superuser
    @Peter9999

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30
  • Peter9999Peter9999 Posts: 2 [New Seeker]
    Thank Niall,
    Today tuesday i have called 020 850 1022 and got the Tomtom Customer Help online. He said that Tomtom system has problem ivm Back Friday. He went further to find out the Bestelnummer / Referentienummer and take contact with me as soon as he finds.
  • Kt92570Kt92570 Posts: 1 [New Seeker]
    I placed order for go520 yesterday and it said I would receive email with my conformation. Nothing yet, I even sent a message no reply yet. I wanted to give it as a gift to my daughter. Can someone help me please.
  • NiallNiall Posts: 10,631 Superuser
    @Kt92570

    Contact Customer Services to check the UPS number for tracking

    United States
    877-757-7137
    Monday - Friday: 9:30 a.m. to 6:00 p.m. EST
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