watch faded to uploaded run
livstones99
Posts: 1 [Apprentice Seeker]
Hi
I did a run a run on Wednesday and before i finished the watch screen went blank.
Im not sure why, it had been on charge all day so shouldn't have ran out of charge and normally if it does run out of charge it shows a battery symbol on the watch screen but on this occasion the watch screen was completely blank. Thankfully it has returned to normal since then and i haven't had any further problems but it has failed to upload my Wednesday run to my account. I just wondered if there's any way i could retrieve the data of the run before the watch 'died' as i know it is possible to retrieve runs if the watch runs out of charge so hoped this will be the same.
thank you in advance.
I did a run a run on Wednesday and before i finished the watch screen went blank.
Im not sure why, it had been on charge all day so shouldn't have ran out of charge and normally if it does run out of charge it shows a battery symbol on the watch screen but on this occasion the watch screen was completely blank. Thankfully it has returned to normal since then and i haven't had any further problems but it has failed to upload my Wednesday run to my account. I just wondered if there's any way i could retrieve the data of the run before the watch 'died' as i know it is possible to retrieve runs if the watch runs out of charge so hoped this will be the same.
thank you in advance.
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Answers
1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.
3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).
4 - Copy them to your computer
5 - Place the ttbin files in the serial number directory:
Windows: C:\Users\[user name]\TomTom Sports\[serial number]
Mac: [home dir]/TomTom Sports/[serial number]
6- Restart Sports Connect and connect your watch
7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.