Europe Carminat TtomTom Live SD Card not working

vitorpinto
vitorpinto Registered Users Posts: 3
Apprentice Seeker
Hello,

I have TomTom Live in my Renault Scenic and it does not work anymore, it says map not found.

When i try to open the SD card on Windows 10 an error is shown saying that the SD card needs to be formatted in order to use.

Is it possible to recover the SD card or install the maps on a blank one?

My SD card is "EUROPE CARMINAT TOMTOM LIVE MAP VERSION 9.85".

Thank you

Best regards

Answers

  • VikramK
    VikramK Administrators Posts: 13,714
    Moderator
    edited November 2019
    Hi @vitorpinto

    Do you have the serial number of the Carminat model? I am unable to reactivate a map or suggest troubleshooting as there is no device linked to your account...

    Regards
    VIkram
  • vitorpinto
    vitorpinto Registered Users Posts: 3
    Apprentice Seeker
    I don't know, where can i find that information?
  • Troubadix12
    Troubadix12 Registered Users Posts: 2,021
    Revered Voyager
    Hi @vitorpinto,

    buy a new SDHC-Card. Insert it into Carminat and turn the Ignition to on. Wait until a message appear similar to "Now You can use this SD-Card in your PC" or "No Map found" on the Carminat-Screen.

    Turn off the Ignition and open the drivers door. The Carminat turns off. Now eject the SD-Card and went to PC and insert. Start TTHome and look at the menu "Help/Systeminformation" Section "*Connected device" Value "DeviceSerialNumber=..."

    Regards Troubadix12
  • vitorpinto
    vitorpinto Registered Users Posts: 3
    Apprentice Seeker
    Hi @Troubadix12

    I will try that.

    Can i post the serial number here?

    Thank you

    Best regards
  • Troubadix12
    Troubadix12 Registered Users Posts: 2,021
    Revered Voyager
    Hi @vitorpinto

    no, please not post the serial here. Write a PM to @VikramK ...

    Regards

    Troubadix12