My Device connects to the updates and then hangs

tW120949
tW120949 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using MyDrive Connect
This is the 2nd time and as the Tom tom Rsa help Telephone support is closed
I must either call the Uk or I cant update my device

Answers

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    edited November 2019
    Hi
    @tW120949

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect

    ATB YFM

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