Heart rate not showing on device? — TomTom Community

Heart rate not showing on device?

Elle_Mec1Elle_Mec1 Posts: 1 [Apprentice Seeker]
I'm trying to track my resting and activity heart rate and my device (TomTom Spark 3) is being really temperamental. Sometimes it records, sometimes it doesn't. Heart rate is enabled. When I go to my TomTom Sports app, there's no option to see heart rate and look at my stats? When I go to Trends it's not there. And on the Latest page Resting Heartrate doesn't click through to anywhere. Please can you advise? Thanks.

Comments

  • lampardlampard Posts: 4,907 Moderator
    Hi @Elle_Mec1

    Welcome to the Community & sorry about my late reply! Does your watch have a built-in heart rate sensor (two green lights)? If yes, perhaps make a factory reset using Sports Connect and see if this helps to get it started again?

    Regards, lampard
  • tedcattedcat Posts: 4 [Apprentice Traveler]
    Hi i have the same issue,
    My watch is advanturer, since 2019 Aug,the heart rate montioring didnt show in app....however, if in sports mode record, the sensor is ok.
    I already tried factory reset , but the issue still exists
  • tedcattedcat Posts: 4 [Apprentice Traveler]
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  • lampardlampard Posts: 4,907 Moderator
    edited November 2019
    Hi @tedcat

    Welcome to the Community! This is a bit odd, can you confirm if the heart sensor is enabled under Settings> Sensors> Heart? If yes, just make a Factory reset in recovery mode and make sure it is enabled again because the factory reset removes the personal settings and workout's from the watch. Give it test run and see if it helps!

    Regards, lampard
  • tedcattedcat Posts: 4 [Apprentice Traveler]
    Hi ,
    yes i confirmed that option is on,
    And i thought the sensor is broken,
    It reply heart rate even i didnt wear it ,
    and without any green light reflect...
  • tedcattedcat Posts: 4 [Apprentice Traveler]
    edited December 2019
    tedcat wrote: »
    Hi ,
    yes i confirmed that option is on,
    And i thought the sensor is broken,
    It reply heart rate even i didnt wear it ,
    and without any green light reflect...

    And since my watch bought 1.5years ago,which is out of warranty,
    and tomtom doesnt keep developing in sporting wear device,

    So i decide to buy a new watch from other competitor brand....
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