Subscription on the device- Lifetime not reflecting

untimbrurar
untimbrurar Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
I have bought in nov..2019 Tomtom Go premium with Lifetime traffic..
On my car sat nav it says that TomTom traffic expires on 07/12/2019 and I must renew my service buying a new one.
Why I can`t have Lifetime traffic for free because has been included in subscription?
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  • DougLap
    DougLap Posts: 9,851
    Superuser
    Hi @untimbrurar

    You should not have to pay for the service. Maybe you look back here later and maybe @VikramK will have sorted your account out.

    Doug