Maps corrupted on the VIA 1625

Terry214
Terry214 Registered Users Posts: 4
Apprentice Traveler
edited November 2019 in Devices using MyDrive Connect
I'm in the same situation with a new VIA 1625 while trying to update the map. The device said Updating. But MyDrive on the computer said it was waiting for the device. Then finally MyDrive said the device was not connected and needed to be disconnected and reconnected. I did so and now the map is corrupted.
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  • VikramK
    VikramK Administrators Posts: 13,787
    Moderator
    edited November 2019
    Hi @Terry214

    Welcome to the community!

    In the backend logs, it shows the device has the latest map of USA Canada Mexico v10.35.

    But if you are still not able to user and map then navigate to 'MyContent' tab in MyDrive Connect. Click on the corrupted map(you will see more options) select 'Uninstall'.

    Post that a fresh version of the map will be offered for download again.

    Regards
    Vikram

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