Unable to perform updates
The region of OH were we live, roughly 1/2 way between the cities of Toledo & Cleveland in OH is classified - by some standards - to be rural. At least this is what we've been told as to why there are so many "dead zones" for cell phone coverage. We decided to buy a Tom Tom (this being our 3rd device) so as to avoid those issues and navigate where ever it is we are traveling in the US. Having the device constantly loose its GPS makes its usefulness limited.
There have also been a few updates for the My Connect software but still no improvement in obtaining updates.
Answers
Superuser
Try @yamfazman's suggestion in the following for reinstalling My Drive Connect.
https://discussions.tomtom.com/en/discussion/comment/1677329/#Comment_1677329
Doug