Tom Tom Rider Update stress.........

Decaf

My 2013 TT Rider which has lifetime updates, has been previously updated successfully on many occasions, however, on this occasion I'm having stress with the process.
Before the update process is complete the process stops and I get a box message on screen saying ' Update not completed because I stopped it'? Which of course, I haven't.
I have uninstalled TT Home and reloaded it, I've got a very strong home wifi which is stable, and the laptop is on mains power at home.
TT won't talk to me because of the age of my device.
Anyone know how I resolve the problem please?
Thanks.

YamFazMan

Hi
@Decaf

Re "Download/installation interrupted".....
Are your USB ports set for power saving "USB Selective Suspend"

Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
Click on link and scroll down to "Turn Off USB Selective Suspend"

Also turn off any Screen savers any other Power savers or USB port monitoring software installed
________________________________

Random Disconnects on Surface Pro 3 & 4
Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
You will need to edit the Registry for the USB Selective Suspend menu to show

Laptop users also see Note (1) & (2)
Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu
Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu

See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

ATB YFM

Decaf

Thank you for your time, i’m Not really comp literate but i’ll certainly Give it a try. Cheers.