Tom Tom Rider Update stress......... — TomTom Community

Tom Tom Rider Update stress.........

DecafDecaf Posts: 2 [Novice Seeker]
My 2013 TT Rider which has lifetime updates, has been previously updated successfully on many occasions, however, on this occasion I'm having stress with the process.
Before the update process is complete the process stops and I get a box message on screen saying ' Update not completed because I stopped it'? Which of course, I haven't.
I have uninstalled TT Home and reloaded it, I've got a very strong home wifi which is stable, and the laptop is on mains power at home.
TT won't talk to me because of the age of my device.
Anyone know how I resolve the problem please?


  • YamFazManYamFazMan Posts: 20,088

    Re "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"

    Win7 See...

    Win10 See…
    Click on link and scroll down to "Turn Off USB Selective Suspend"

    Also turn off any Screen savers any other Power savers or USB port monitoring software installed

    Random Disconnects on Surface Pro 3 & 4
    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work
    On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
    You will need to edit the Registry for the USB Selective Suspend menu to show

    Laptop users also see Note (1) & (2)
    Note... (1) My Linx 10/10 Win10 Tablet is exactly the same... I had to edit the Registry to activate the advanced setting in the Power Menu
    Note...(2) Recently a User with a Dell XPS 9360 Laptop also exactly the same problem ... he also had to edit the Registry to activate the advanced setting in the Power Menu


  • DecafDecaf Posts: 2 [Novice Seeker]
    Thank you for your time, i’m Not really comp literate but i’ll certainly Give it a try. Cheers.
  • RangerPRangerP Posts: 1 [New Seeker]
    My USB on win 10 keeps disconnecting too. USB select suspend has been disabled but the problem persists
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