Start 25 , Mydrive updates Navcore, No new Europe Map available (installed is from 2012)

tomtom_tommetje

Hi , i am trying to upgrade my gilfiends navsystem, since she claimed it has no gps connection (as far as i can read a lot of people have or had this issue

Connecting the device to mydrive it found 3 updates, i installed the navcore, and on the second run the rest.
But to my surprise is the Europe map v885 not updated, the map is from 2012 , and the device has a lifetime maps support.

The device is a BL version so it is still supported, tried all kinds of things but no newer map.
I have installed and formatted a 16 Gig SDHC card just to make sure that that is not the issue, but the download doesn't even show up in mydrive

Can anyone shed some light on this issue ?

thanks Ed

DougLap

Hi @tomtom_tommetje

Contact Customer support. As you have not indicated where you live here is the link to all the Customer Numbers.

https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new

You will need to advise them of the account associated with the device and the serial number of the device so they can confirm the lifetime mapping and then they can sort out the account accordingly.

Do not answer the questions but wait for an agent to answer.

Doug