Dartford Crossing — TomTom Community

Dartford Crossing

Michal123Michal123 Posts: 3 [New Seeker]
Hello. after buying the device everything was ok but after one of the updates tom tom never goes through the dartford tunnel. the truck is set to European standards and no adr. on the map in front of the tunnel the road glows red in front of the traffic lights although there are no restrictions. what's the problem?


  • DougLapDougLap Posts: 7,222
    Hi @michael123

    Have a look in the Route Preferences on the device as following a recent update there is now an option to Avoid Tunnels. Check whether it needs deselected.

  • Michal123Michal123 Posts: 3 [New Seeker]
    It is deselected. :s
  • DougLapDougLap Posts: 7,222
    edited November 2019
    Hi @michael123

    Which device have you got?

    Try a Soft Reset. Ie Turn the device On and when ready hold the On/Off button down for about 20 seconds plus until you hear the drumroll sound then let go. It will reboot.

    If that does not resolve it then try. a Factory Reset. This will delete your Favourites ( My Places) and any POI and Route files you have added. If you go to the My Drive website and log into your Account you should see the Favourites etc listed there if your device has been syncing with your account. If there they will be restored to the device after the reset. You will have to set the device up as you did when first got it out of the box.

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device

    If the device is a Truck unit there have been some issues on the latest map which I think they hope to resolve with the next issue. I have not seen anyone else mention the Dartford crossing as an issue which I would have thought would be very obvious.

    Other than possibly another setting in Route Preferences ie Hazmag or excessive height possibly blocking the route via the tunnel the next option is a call to Customer Support. In which case don’t answer the questions but wait for an agent to answer.

  • Michal123Michal123 Posts: 3 [New Seeker]
    I belive There is A problem with a map. Tom tom always choose lower orbital, unless you Force some point near dartford, but it leads you to A conwoy for adr not The tunel itself. Anyway its annoying but i can live with it. When i switch to car navigation its ok. Truck od set to 18.75m 4.0m and 2.55 with 11.5t Power axis with 40t overall weights. But thank you anyway Doug
  • cb60uld_cb60uld_ Posts: 2 [Apprentice Seeker]
    I too am having this problem with the Tyne tunnel, as you said works fine on car mode.
  • VikramKVikramK Posts: 11,135 Moderator
    Hi @cb60uld_

    I have sent you a PM about this, could you reply to me over there.

  • cb60uld_cb60uld_ Posts: 2 [Apprentice Seeker]
    @VikramK my device has recently performed an update and I am having this exact issue again.
  • Convan707Convan707 Posts: 2 [Apprentice Seeker]
    I have only just bought my 6200 Professional a week ago. It has done one update (When I first turned it on when I unboxed it). I used it last Thursday and it would not send me over the Dartfort crossing from South to North (I ignored it and used my memory to get myself through the crossing). I have just tried it again following the same starting point and destination and it still won't take me through the Dartford crossing when there is no reason not to?
    Any help would be appreciated. Thanks in advance.wb7fao6dbiy2.jpg
  • DougLapDougLap Posts: 7,222
    Hi @Convan707

    There have been a few issues with the current Truck and Cameras maps and Tomtom are aware of it. Hopefully it will be resolved with the next map.

    Just in case could you check the Route Preferences in Settings to make sure the Avoid Tunnel is not selected.

  • Convan707Convan707 Posts: 2 [Apprentice Seeker]
    Hi Doug,
    Thanks for your quick reply. Just checked the settings. All 'Avoid on every route' options including Tunnels are not selected.
    Just have to wait for it to get sorted in an update I suppose.

    Thanks again.
  • TheTphsTheTphs Posts: 1 [Apprentice Seeker]
    Hi all! Having the same trouble with the Dartford Crossing, and as I am a beginner driver, I cannot really rely on my memory, neither I want to. I paid £300+ for a device and expect it to work properly. Tontom Go Professional 620 with WiFi
  • Pieter3Pieter3 Posts: 2 [Apprentice Traveler]
    Well, since TomTom mapmakers seem to be a lazy bunch of office klerks, who don't seem to have any clue about the importance of this fault, this simple driver went searching for It, and found It within half an hour.
    The problem lies in the weight of your truck. Anything above 7,5 tons will be redirected. Try It: 7,5 tons you will go through the tunnel, 7,51 tons you will not..... So a simple adjustment in the max weight will sort everything.

    Your welcome TomTom. I"ll send you my bill for the work you were supposed to be doing. Freaking paying 300 pounds for a device with problems I have to solve myself......
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