Dartford Crossing

Michal123
Michal123 Registered Users Posts: 3
Apprentice Traveler
Hello. after buying the device everything was ok but after one of the updates tom tom never goes through the dartford tunnel. the truck is set to European standards and no adr. on the map in front of the tunnel the road glows red in front of the traffic lights although there are no restrictions. what's the problem?




Comments

  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @michael123

    Have a look in the Route Preferences on the device as following a recent update there is now an option to Avoid Tunnels. Check whether it needs deselected.

    Doug
  • Michal123
    Michal123 Registered Users Posts: 3
    Apprentice Traveler
    It is deselected. :s
  • DougLap
    DougLap Posts: 9,871
    Superuser
    edited November 2019
    Hi @michael123

    Which device have you got?

    Try a Soft Reset. Ie Turn the device On and when ready hold the On/Off button down for about 20 seconds plus until you hear the drumroll sound then let go. It will reboot.

    If that does not resolve it then try. a Factory Reset. This will delete your Favourites ( My Places) and any POI and Route files you have added. If you go to the My Drive website and log into your Account you should see the Favourites etc listed there if your device has been syncing with your account. If there they will be restored to the device after the reset. You will have to set the device up as you did when first got it out of the box.

    Tap Menu
    Tap Settings
    Tap System
    Tap Reset Device

    If the device is a Truck unit there have been some issues on the latest map which I think they hope to resolve with the next issue. I have not seen anyone else mention the Dartford crossing as an issue which I would have thought would be very obvious.

    Other than possibly another setting in Route Preferences ie Hazmag or excessive height possibly blocking the route via the tunnel the next option is a call to Customer Support. In which case don’t answer the questions but wait for an agent to answer.

    Doug
  • Michal123
    Michal123 Registered Users Posts: 3
    Apprentice Traveler
    rd164tjd9khc.jpg
    I belive There is A problem with a map. Tom tom always choose lower orbital, unless you Force some point near dartford, but it leads you to A conwoy for adr not The tunel itself. Anyway its annoying but i can live with it. When i switch to car navigation its ok. Truck od set to 18.75m 4.0m and 2.55 with 11.5t Power axis with 40t overall weights. But thank you anyway Doug
  • cb60uld_
    cb60uld_ Registered Users Posts: 2
    Apprentice Seeker
    I too am having this problem with the Tyne tunnel, as you said works fine on car mode.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @cb60uld_

    I have sent you a PM about this, could you reply to me over there.

    Regards
    Vikram
  • cb60uld_
    cb60uld_ Registered Users Posts: 2
    Apprentice Seeker
    @VikramK my device has recently performed an update and I am having this exact issue again.
  • Convan707
    Convan707 Registered Users Posts: 3
    Apprentice Seeker
    Hi,
    I have only just bought my 6200 Professional a week ago. It has done one update (When I first turned it on when I unboxed it). I used it last Thursday and it would not send me over the Dartfort crossing from South to North (I ignored it and used my memory to get myself through the crossing). I have just tried it again following the same starting point and destination and it still won't take me through the Dartford crossing when there is no reason not to?
    Any help would be appreciated. Thanks in advance.wb7fao6dbiy2.jpg
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Convan707

    There have been a few issues with the current Truck and Cameras maps and Tomtom are aware of it. Hopefully it will be resolved with the next map.

    Just in case could you check the Route Preferences in Settings to make sure the Avoid Tunnel is not selected.

    Doug
  • Convan707
    Convan707 Registered Users Posts: 3
    Apprentice Seeker
    Hi Doug,
    Thanks for your quick reply. Just checked the settings. All 'Avoid on every route' options including Tunnels are not selected.
    Just have to wait for it to get sorted in an update I suppose.

    Thanks again.
  • TheTphs
    TheTphs Registered Users Posts: 1
    Apprentice Seeker
    Hi all! Having the same trouble with the Dartford Crossing, and as I am a beginner driver, I cannot really rely on my memory, neither I want to. I paid £300+ for a device and expect it to work properly. Tontom Go Professional 620 with WiFi
  • Pieter3
    Pieter3 Registered Users Posts: 2
    Apprentice Traveler
    Well, since TomTom mapmakers seem to be a lazy bunch of office klerks, who don't seem to have any clue about the importance of this fault, this simple driver went searching for It, and found It within half an hour.
    The problem lies in the weight of your truck. Anything above 7,5 tons will be redirected. Try It: 7,5 tons you will go through the tunnel, 7,51 tons you will not..... So a simple adjustment in the max weight will sort everything.

    Your welcome TomTom. I"ll send you my bill for the work you were supposed to be doing. Freaking paying 300 pounds for a device with problems I have to solve myself......
  • jimitop
    jimitop Registered Users Posts: 5
    Apprentice Traveler
    You pay all this money for top sat nav for a truck and it doesn’t work properly rubbish why change something that’s not broken the older set a way way better waste of money
    Anybody want to buy a TT 6000 truck I got it a few years ago and after one week put it back in the box and keep using my TT7150 way way better I’m very very disappointed with these new units
    And don’t get started on the after sales or so called back that you don’t get rubbish
    Shame on you TomTom
    One very pissed off customer
  • jimitop
    jimitop Registered Users Posts: 5
    Apprentice Traveler
    You pay all this money for top sat nav for a truck and it doesn’t work properly rubbish why change something that’s not broken the older set a way way better waste of money
    Anybody want to buy a TT 6000 truck I got it a few years ago and after one week put it back in the box and keep using my TT7150 way way better I’m very very disappointed with these new units
    And don’t get started on the after sales or so called back that you don’t get rubbish
    Shame on you TomTom
    One very pissed off customer
  • Niku8600
    Niku8600 Registered Users Posts: 1
    Apprentice Seeker
    Hi there!
    Yesterday bought my new gps 6250 pro, same problem with Dartford crossing!!! How I can to fix it? All my friends tell me about same problem!
  • Aj55
    Aj55 Registered Users Posts: 1
    New Seeker
    I to am having trouble with the Dartford tunnel not being recognised and I have tried all the options suggested. I suppose we will all just have to wait for an update 😤😤
  • Miroslav_Tom_truck86
    Miroslav_Tom_truck86 Registered Users Posts: 1
    New Seeker
    I have the same problem...
    Hopefully they will fix this soon as it's quite annoying.
    Does anyone know how I can drive only on main roads and avoid the small roads in between houses, please? I can only choose fastest or shortest route and sometimes it takes me on some quite narrow roads... Thank you
  • Gary12_james
    Gary12_james Registered Users Posts: 3
    Apprentice Seeker
    Still not sending me through Dartford tunnel, it's fine coming north to south, but tries to route me through London if I want to go South to North, come on TomTom, its about time this was sorted..
  • Joers182
    Joers182 Registered Users Posts: 1
    New Seeker
    I'd just like to add to this. I had the same issue yesterday with my TomTom Professional 6200. A simple journey which involved me going through the Dartford tunnel from south to north ended up in my nearly ending up in London because the tomtom wanted to take me over the woolwich ferry!

    Luckily I noticed what was happening and was able to backtrack and get back on the M25 and go through the tunnel. What concerns me is if I had of been somewhere that I didn't have any knowledge off and this happens. This needs to be sorted ASAP. As others have reported on my return journey it had no trouble taking me over the dartford crossing going south.