Dartford Crossing
Michal123
Posts: 3 [New Seeker]
in Map quality
Hello. after buying the device everything was ok but after one of the updates tom tom never goes through the dartford tunnel. the truck is set to European standards and no adr. on the map in front of the tunnel the road glows red in front of the traffic lights although there are no restrictions. what's the problem?
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Comments
Superuser
Have a look in the Route Preferences on the device as following a recent update there is now an option to Avoid Tunnels. Check whether it needs deselected.
Doug
Superuser
Which device have you got?
Try a Soft Reset. Ie Turn the device On and when ready hold the On/Off button down for about 20 seconds plus until you hear the drumroll sound then let go. It will reboot.
If that does not resolve it then try. a Factory Reset. This will delete your Favourites ( My Places) and any POI and Route files you have added. If you go to the My Drive website and log into your Account you should see the Favourites etc listed there if your device has been syncing with your account. If there they will be restored to the device after the reset. You will have to set the device up as you did when first got it out of the box.
Tap Menu
Tap Settings
Tap System
Tap Reset Device
If the device is a Truck unit there have been some issues on the latest map which I think they hope to resolve with the next issue. I have not seen anyone else mention the Dartford crossing as an issue which I would have thought would be very obvious.
Other than possibly another setting in Route Preferences ie Hazmag or excessive height possibly blocking the route via the tunnel the next option is a call to Customer Support. In which case don’t answer the questions but wait for an agent to answer.
Doug
I belive There is A problem with a map. Tom tom always choose lower orbital, unless you Force some point near dartford, but it leads you to A conwoy for adr not The tunel itself. Anyway its annoying but i can live with it. When i switch to car navigation its ok. Truck od set to 18.75m 4.0m and 2.55 with 11.5t Power axis with 40t overall weights. But thank you anyway Doug
I have sent you a PM about this, could you reply to me over there.
Regards
Vikram
I have only just bought my 6200 Professional a week ago. It has done one update (When I first turned it on when I unboxed it). I used it last Thursday and it would not send me over the Dartfort crossing from South to North (I ignored it and used my memory to get myself through the crossing). I have just tried it again following the same starting point and destination and it still won't take me through the Dartford crossing when there is no reason not to?
Any help would be appreciated. Thanks in advance.
Superuser
There have been a few issues with the current Truck and Cameras maps and Tomtom are aware of it. Hopefully it will be resolved with the next map.
Just in case could you check the Route Preferences in Settings to make sure the Avoid Tunnel is not selected.
Doug
Thanks for your quick reply. Just checked the settings. All 'Avoid on every route' options including Tunnels are not selected.
Just have to wait for it to get sorted in an update I suppose.
Thanks again.
The problem lies in the weight of your truck. Anything above 7,5 tons will be redirected. Try It: 7,5 tons you will go through the tunnel, 7,51 tons you will not..... So a simple adjustment in the max weight will sort everything.
Your welcome TomTom. I"ll send you my bill for the work you were supposed to be doing. Freaking paying 300 pounds for a device with problems I have to solve myself......