Cannot get playlist or music to load on Spark 3

Bruce_BR549

I have recently obtained a Spark 3. I cannot get music or a playlist to load from itunes.

tfarabaugh

The Sports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists)[/b]. These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use Sports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

MP3:
Sample rate: 16KHz to 48KHz
Bit rate: 8 kbps to 320 kbps
Mono/stereo channels and joint stereo.
Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

AAC:
MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
Sample rate: up to 48KHz
Bit rate: up to 320 kbps
Mono/stereo/dual mono are supported.
Artist, track title and length for AAC is not supported.

The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. Sports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

Might I ask why you just bought a TomTom watch when they went out of business and ceased all production and development two years ago? They are dead products that will never be updated and the current issues with battery drain and connectivity will never be resolved. There is no longer support by email or phone and replacement straps are near impossible to find. If you are able, you may want to consider returning the device and going with another brand that is active in the sports watch market and intends to continue producing and supporting devices.