Touchscreen does not work when there's is an update waiting? TomTom Go 5200

Leslielie Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hey guys,
sometimes the touchscreen of my Tomtom Go 5200 is not working anymore. I always try several reboots (on or off and car charger) and sometimes it starts working again, sometimes not I recognized that the problem occurs when there is an update waiting. Does anyone have the same problem? Any solutions (besides doing the update which is not possible anytime and anywhere)? Sometimes I cannot even start the update at home because the touchscreen is not working. Kind of a vicious circle going on here... Help!
Thanks, Leslie


  • VikramK
    VikramK Administrators Posts: 13,713

    Hi Leslie,

    Welcome to the community!

    Have you tried a factory reset already?

    Main menu- Settings-System-Reset