Downloads not working

karenf
karenf Registered Users Posts: 1
New Seeker
I have tried frequently to download the updates, it starts and gets stuck at 0% with the message less than one minute left. Eventually it times out and I get a cannot connect to server error. Any help would be appreciated

Answers

  • VikramK
    VikramK Administrators Posts: 14,323
    Moderator
    Hi @karenf

    Welcome to the community!

    The error logs generated in the backend show that the issues could be caused due to the following-

    Aggressive anti-virus / firewalls.
    Poor wi-fi connection.
    ISP (Internet Service Provider) or router issues. This also includes business networks.

    This can be resolved by changing the connection type or use a different network and connection.

    Please see our public FAQ here-https://uk.support.tomtom.com/app/answers/detail/a_id/3611

    Regards
    Vikram