Map ordering error
I have bought a Renault Megane 3 built in 2015 from Germany, has Carminat Tomtom Live, with Germany/Austria/Switzerland map on it. I want to buy & install Central/Eastern Europe map on it (because I'm living in Romania), but when I try in any store Uk, Ireland, Germany, etc. to buy the new map, I get the following error: Sorry, an error occurred. Please try again. If this error persists than please contact our Customer Care. Although it says that the map is compatible with my device.
I tried to contact Support on the tomtom website, which gives me an email address like [email protected], but I got no answer in a week.
Any idea what to do?
Also I have checked the information about the sd card with Tomtom Home 2, and I've seen that LastConnectionTime=2015/09/28,16:00:45,UTC, might this be a problem?