"an error occurred in the tomtom server. Try again".

rcvolpe_1975
rcvolpe_1975 Registered Users Posts: 1
New Seeker
edited November 2019 in TomTom Services
Evening. Sorry if I'm wrong, but this is the first time I write here. I have renewed live traffic services for three years. Since then, these services no longer work, as when the browser issues the error "an error occurred in the tomtom server. Try again". I tried restoring the system to factory settings, but after logging in and connecting, the live services still do not work. What can I do? Thanks.

Answers

  • VikramK
    VikramK Administrators Posts: 14,321
    Moderator
    Hi @rcvolpe_1975

    Welcome to the community!

    I reviewed your account and just wanted to confirm that the subscription looks okay.

    Since you have already tried a factory reset we need to check if the problem is related to the SIM.

    Could you report this to the customer service, please?

    Regards
    Vikram