Why wo t tom Tom sports connect work on Huawei p20 pro any longer. — TomTom Community

Why wo t tom Tom sports connect work on Huawei p20 pro any longer.

This used to work well.. Now it closes app and says I have a problem.. Tried uninstall and clear cache about 100 times.. Any suggestions pls
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Answers

  • lampardlampard Posts: 5,085 Moderator
    Hi @katecustis

    Welcome to the Community! This is already a known issue with Huawei devices but can you try re-installing the Sports App on your Smartphone again by removing/deleting the 'TomTom_MySports' folder from the internal storage of your device.

    Once this is done, see if it helps!

    Regards, lampard
  • katecustiskatecustis Posts: 2 [Novice Seeker]
    Thanks. I've tried uninstalling it.. How do I remove all traces from internal storage pls
  • tfarabaughtfarabaugh Posts: 16,516
    Superusers
    katecustis wrote: »
    Thanks. I've tried uninstalling it.. How do I remove all traces from internal storage pls

    You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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