Can't access and use Menu in Landscape Mode
Doc_7
Posts: 5 [Master Explorer]
Hi.
TomTom Go Mobile.
Huawei P20 Lite ~ Android.
Upgraded to unlimited mileage.
With the phone held upright (Portrait), Menu is accessed and useable as intended.
If I then put the phone on it's side (Landscape) with the Menu open, it's still useable, i.e. I can scroll, select, and use the Menu options.
However, with it kept in Landscape Mode (as I have it mounted on my Bike), if I return to the Map, and then open the Menu, the Icons are 'Greyed out', and have no Labels.
If I try to select anything, the Icons scroll to the left each time I touch one.
Rotating the phone back to Portrait brings the Menu back to normal, i.e. full brightness Icons, with their Labels.
If I have the Map showing in Portrait Mode, then rotate into Landscape, the Menu opens and is useable, but if I return to the Map, then open the Menu again, it's back to being greyed-out and unusable again.
Any ideas?
TomTom Go Mobile.
Huawei P20 Lite ~ Android.
Upgraded to unlimited mileage.
With the phone held upright (Portrait), Menu is accessed and useable as intended.
If I then put the phone on it's side (Landscape) with the Menu open, it's still useable, i.e. I can scroll, select, and use the Menu options.
However, with it kept in Landscape Mode (as I have it mounted on my Bike), if I return to the Map, and then open the Menu, the Icons are 'Greyed out', and have no Labels.
If I try to select anything, the Icons scroll to the left each time I touch one.
Rotating the phone back to Portrait brings the Menu back to normal, i.e. full brightness Icons, with their Labels.
If I have the Map showing in Portrait Mode, then rotate into Landscape, the Menu opens and is useable, but if I return to the Map, then open the Menu again, it's back to being greyed-out and unusable again.
Any ideas?
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Comments
Welcome to the Community & thank you for reporting this! Can you please confirm the version of GO Mobile App along with the Android version? You can find it under Main Menu>Settings>System>About.
Regards, lampard
App Version~1.18.1 release/1.18 (2169)
Map Version 1035.9663 (Western Europe)
Android Version 9
Regards, lampard
John
App Version ~ 1.18.1 Release / 1.18 (2169)
Card version 1035.9663 (Western Europe)
Android Version 8
Mod edit- Machine translated from German
The same problems after update to 1.18.1 with my Oneplus 6t.
Maps 1035.9662 Central EU.
Android 9 / OxygenOS 9.0.9
btw - it's my first post so kind regards to all.
Thank you all for providing the information and I just wanted to let you know that we're already looking into this.
Regards, lampard
TomTom - I know you keep saying you're looking at this, but it's been months so how about a fix date? It's really inconvenient not being able to use the menu in landscape. I'm getting the almost daily "revamp underway" messages (but no action there either) - when it eventually happens, will it fix this menu bug?