"Sign Out" hidden, "Sign In" not working

rsbrux
rsbrux Registered Users Posts: 31
Outstanding Wayfarer
in Forum feedback
Not only is the option to "Sign Out" hidden under a completely unintelligible symbol to the left of one's avatar (instead of being under the avatar itself, as in most other fora), the various "Sign in" buttons don't work at all in my installation of Firefox 70 running under Windows 8.1. Clicking on them just refreshes the current page, but doesn't change anything. The only way I managed to log in to post this message was by digging up the URL "https://www.tomtom.com/uam/UI/Login" from my browser's history.
P.S. The link at the end of the post "Welcome - please read first!" appears to be broken.
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Comments

  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Hi @rsbrux

    Thank you for your feedback about the 'Sing Out' option and pointing out the broken link on the Welcome topic! I've fixed the broken link now.

    I've just tried the to Sign in on my Windows 10 machine with Firefox (version 70), worked fine and I'm able to log in. Can you clear the browser cookies and check again?

    Regards, lampard
  • rsbrux
    rsbrux Registered Users Posts: 31
    Outstanding Wayfarer
    Thanks for the quick response. Deleting the cookies worked the first time I tried it, but after logging in and back out again it no longer worked, even after deleting all 32 of the new cookies related to TomTom which had been stored in the interim. Depending on which "Sign in" or "login" link I use, I am often confronted with a login popup. The corresponding page has a URL starting with ""https://www.tomtom.com/uam/UI/Login" but followed by a long string of qualifying parameters. The popup has a login button on the lower left, but this button is almost always inactive. Once again I was able to login using the "naked" URL above, but this also doesn't always work. I also reported this problem on the German-language forum, where I was advised to try logging in in a Firefox private window. This appears to work more reliably.
  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Hey @rsbrux

    This is odd but again thank you for the detailed explanation! I'll create a ticket with our developer's for this and if they need any other information, I'll post back here.

    Regards, lampard
  • CJO
    CJO Registered Users Posts: 40
    Prominent Wayfarer
    edited January 2020
    I am having issues logging in to the forum using Microsoft Edge, Windows 10 - the confirm button on the log in box is not working, all other areas are working.

    I can get in to the forum only if using Google Chrome.
  • Niall
    Niall Posts: 11,112
    Superuser
    @CJO

    The "Continue" button is not activated till you click on the prefilled password, so giving the password the focus, then the pale "Continue" changes to a bright green "Continue"
  • CJO
    CJO Registered Users Posts: 40
    Prominent Wayfarer
    I follow what you say - but I am sure that this was not the case in the past
  • Megalos
    Megalos Posts: 6,089
    Superuser
    I also have issues here. In Chrome, I want to change my account for the forum (I have two accounts). But when I log out and sign in again, the username is already prefilled and I can't change it to the other one. How to change the username?
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    edited February 2020
    Hi Megalos

    Sometimes you need to be logged out of other TomTom domains which include the support website.

    Should that not work, could you try to clear the cookies and try logging in again with a different account?

    Regards
    Vikram
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Thanks Vikram, loging out of the other Support website did the trick ;)
  • Gettingfedupnow
    Gettingfedupnow Registered Users Posts: 20
    Outstanding Wayfarer
    Megalos wrote: »
    I also have issues here. In Chrome, I want to change my account for the forum (I have two accounts). But when I log out and sign in again, the username is already prefilled and I can't change it to the other one. How to change the username?

    I had the same issue. Because TT have a quirky way of only allowing one username per TT device. I have several logins as I have several devices (yes I am stupid). I could not get past the name change screen either, I used CCleaner to delete all my old cache and cookies in Chrome. THEN I could change the login name to the one I needed.
    Massive overkill really, but then this is TT we are using. Nothing runs smoothly or as it ought with these guys.

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