I just bought a used Mazda 6. The previous owner had recently renewed the LIVE subscription but he couldn't get it to connect. I've taken over his TomTom account. I've been through the troubleshooting and even reset defaults. The system says 'connected' but If I try to look at LIVE traffic or weather it says 'can't connect to live services, please try later'. The subscription shows as valid. If I try to log in to TomTom on the device, it won't accept the credentials I use to log in to the web portal? I assumed the username and password would be the same?