so why am i now being asked to pay £29.99 for speed cameras that is supposed to be free

DrewMoore
Registered Users Posts: 2 
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TOMTOM you are a joke, first it takes you three days to do a next day delivery and now when i set up the new satnav you want £29.99 for what is meant to be free
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Best Answer
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Hi @DrewMoore
You don' say which Tomtom device you have obtained but it would seem to be an error in your account that needs sorting. Have a look back here tomorrow to see if @lampard has sort it for you.
You can also contact Customer support if necessary. Do not answer the questions but wait for an agent to answer..
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Doug7
Answers
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Hi @DrewMoore
You don' say which Tomtom device you have obtained but it would seem to be an error in your account that needs sorting. Have a look back here tomorrow to see if @lampard has sort it for you.
You can also contact Customer support if necessary. Do not answer the questions but wait for an agent to answer..
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Doug7 -
There's definitely something amiss with your account, as all devices come with free speed cameras out of the box - the only difference between them is how long the access to updates lasts for.
Go Basic = 3 months
Go Essential = 6 months
Go Premium = lifetime
So as Doug says, call customer support and get them to sort it out for you.3 -
There's definitely something amiss with your account, as all devices come with free speed cameras out of the box - the only difference between them is how long the access to updates lasts for.
Go Basic = 3 months
Go Essential = 6 months
Go Premium = lifetime
So as Doug says, call customer support and get them to sort it out for you.
Unfortunately TomTom seems to "enjoy" causing confusion! Under MyDriveConnect my GO 520 is listed as a GO Essential, yet I have Lifetime Camera & Traffic support!
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Hi @DrewMoore
Welcome to the Community! Can you please make a soft reset on your device and check again? Your lifetime speed camera update should be active now.
Regards, lampard0 -
HI all
just purchased a new tt go premiium x .
why am i being told Speed camera,and Traffic expires soon?
Are these not lifetime
Help please or it will gp back
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Hi Doug
thanks
just spoke to CS and for some reason my account not set up correctly,although my tt5100 working fine on the same account.
But all working now thanks
Baser2