so why am i now being asked to pay £29.99 for speed cameras that is supposed to be free
Best Answer
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DougLap Posts: 7,285
SuperuserHi @DrewMoore
You don' say which Tomtom device you have obtained but it would seem to be an error in your account that needs sorting. Have a look back here tomorrow to see if @lampard has sort it for you.
You can also contact Customer support if necessary. Do not answer the questions but wait for an agent to answer..
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Doug7
Answers
Superuser
You don' say which Tomtom device you have obtained but it would seem to be an error in your account that needs sorting. Have a look back here tomorrow to see if @lampard has sort it for you.
You can also contact Customer support if necessary. Do not answer the questions but wait for an agent to answer..
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Doug
Superuser
Go Basic = 3 months
Go Essential = 6 months
Go Premium = lifetime
So as Doug says, call customer support and get them to sort it out for you.
Unfortunately TomTom seems to "enjoy" causing confusion! Under MyDriveConnect my GO 520 is listed as a GO Essential, yet I have Lifetime Camera & Traffic support!
Welcome to the Community! Can you please make a soft reset on your device and check again? Your lifetime speed camera update should be active now.
Regards, lampard
just purchased a new tt go premiium x .
why am i being told Speed camera,and Traffic expires soon?
Are these not lifetime
Help please or it will gp back
Superuser
Contact Customer support to get your account sorted as they are lifetime..
United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
Don't answer the questions but wait for an agent to answer.
Doug
thanks
just spoke to CS and for some reason my account not set up correctly,although my tt5100 working fine on the same account.
But all working now thanks
Baser
Superuser
That was quick. Pleased you are sorted. Your unit will have worked okay because your account probably had the traffic as free for 3 or 6 months instead of Lifetime.
Doug