so why am i now being asked to pay £29.99 for speed cameras that is supposed to be free

DrewMoore

TOMTOM you are a joke, first it takes you three days to do a next day delivery and now when i set up the new satnav you want £29.99 for what is meant to be free

DougLap

Hi @DrewMoore

You don' say which Tomtom device you have obtained but it would seem to be an error in your account that needs sorting. Have a look back here tomorrow to see if @lampard has sort it for you.

You can also contact Customer support if necessary. Do not answer the questions but wait for an agent to answer..

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Doug

DougLap

Hi @DrewMoore

You don' say which Tomtom device you have obtained but it would seem to be an error in your account that needs sorting. Have a look back here tomorrow to see if @lampard has sort it for you.

You can also contact Customer support if necessary. Do not answer the questions but wait for an agent to answer..

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Doug

dmulv

There's definitely something amiss with your account, as all devices come with free speed cameras out of the box - the only difference between them is how long the access to updates lasts for.

Go Basic = 3 months
Go Essential = 6 months
Go Premium = lifetime

So as Doug says, call customer support and get them to sort it out for you.

John-Jay

dmulv wrote: »

There's definitely something amiss with your account, as all devices come with free speed cameras out of the box - the only difference between them is how long the access to updates lasts for.

Go Basic = 3 months
Go Essential = 6 months
Go Premium = lifetime

So as Doug says, call customer support and get them to sort it out for you.

Unfortunately TomTom seems to "enjoy" causing confusion! Under MyDriveConnect my GO 520 is listed as a GO Essential, yet I have Lifetime Camera & Traffic support!

lampard

Hi @DrewMoore

Welcome to the Community! Can you please make a soft reset on your device and check again? Your lifetime speed camera update should be active now.

Regards, lampard

Baser

HI all
just purchased a new tt go premiium x .
why am i being told Speed camera,and Traffic expires soon?
Are these not lifetime
Help please or it will gp back

DougLap

Hi @Baser

Contact Customer support to get your account sorted as they are lifetime..

United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.

Don't answer the questions but wait for an agent to answer.

Doug

Baser

Hi Doug
thanks
just spoke to CS and for some reason my account not set up correctly,although my tt5100 working fine on the same account.
But all working now thanks

Baser

DougLap

Hi @Baser

That was quick. Pleased you are sorted. Your unit will have worked okay because your account probably had the traffic as free for 3 or 6 months instead of Lifetime.

Doug