Order not delievered

caroh
caroh Registered Users Posts: 6
Master Explorer
edited October 2019 in Travel lounge
29th October 2019
I am following the tracking of this parcel. It is being returned to you , it never reached me in Jersey. (It only reached the Southampton UPSdepot)
I phoned UPS, and they tell me that you must send with the parcel the commercial invoice required (the correct paperwork was not ncluded) but also, you must put JERSEY as the destination, not Uk.
Please sort this out urgently, as I now require this Tomtom at your earliest convenience, as I will be going on holiday in the next few days, so need this Tomtom.
Please let me know what is happening.
Thank you. Carolyn Huelin.

Answers

  • caroh
    caroh Registered Users Posts: 6
    Master Explorer
    Please answer as soon as possible.
  • dhn
    dhn Posts: 33,389
     Superuser
    This is a user forum. You'll need to call support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • caroh
    caroh Registered Users Posts: 6
    Master Explorer
    I am unable to get through by telephone, so please give me an email address so I can get a reply.
  • DougLap
    DougLap Posts: 10,057
    Superuser
    Hi @caroh

    When you ring don't answer he questions but wait for an agent.

    Doug