Order not delievered — TomTom Community

Order not delievered

carohcaroh Posts: 6 [Master Explorer]
edited October 2019 in Travel lounge
29th October 2019
I am following the tracking of this parcel. It is being returned to you , it never reached me in Jersey. (It only reached the Southampton UPSdepot)
I phoned UPS, and they tell me that you must send with the parcel the commercial invoice required (the correct paperwork was not ncluded) but also, you must put JERSEY as the destination, not Uk.
Please sort this out urgently, as I now require this Tomtom at your earliest convenience, as I will be going on holiday in the next few days, so need this Tomtom.
Please let me know what is happening.
Thank you. Carolyn Huelin.


  • carohcaroh Posts: 6 [Master Explorer]
    Please answer as soon as possible.
  • dhndhn Posts: 33,364
    This is a user forum. You'll need to call support:

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • carohcaroh Posts: 6 [Master Explorer]
    I am unable to get through by telephone, so please give me an email address so I can get a reply.
  • DougLapDougLap Posts: 8,895
    Hi @caroh

    When you ring don't answer he questions but wait for an agent.

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