Problems loading GO mobile on Nokia 7+

jefken153
Registered Users Posts: 37 
Master Explorer

Master Explorer
I have reinstalled the T Mobile Go app on my nokia 7+ but the app hangs on loading.
What could be the problem?
What could be the problem?
Tagged:
0
Best Answer
-
Hi @jefken153
Thanks for confirming! Did you follow the steps above to sort it out? If the above steps were helpful, please click on 'Yes' to mark it as an answer so that other user with the same concern can find this.
Regards, lampard5
Answers
-
Hi @jefken153
Can you please try to re-install the app again by following the steps below?- Uninstall the app, log out of the Playstore.
- Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps')
-Google Play Services
-Google Play Store - Delete the following folder from both the internal memory and the SD-card:
Android / data / com.tomtom.gplay.navapp
Android / OBB / com.tomtom.gplay.navapp - Open the Playstore login and reinstall the app on the internal memory (Not on SD Card). Once done please close all the apps which are running in the background and reboot the phone.
- Reopen the TomTom app and test
Let us know how it goes!
Regards, lampard1 -
Problem solved
Thanks
1 -
Hi @jefken153
Thanks for confirming! Did you follow the steps above to sort it out? If the above steps were helpful, please click on 'Yes' to mark it as an answer so that other user with the same concern can find this.
Regards, lampard5
This discussion has been closed.