Problems loading GO mobile on Nokia 7+

jefken153

I have reinstalled the T Mobile Go app on my nokia 7+ but the app hangs on loading.
What could be the problem?

lampard

Hi @jefken153

Thanks for confirming! Did you follow the steps above to sort it out? If the above steps were helpful, please click on 'Yes' to mark it as an answer so that other user with the same concern can find this.

Regards, lampard

lampard

Hi @jefken153

Can you please try to re-install the app again by following the steps below?

• Uninstall the app, log out of the Playstore.
• Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps')
  -Google Play Services
  -Google Play Store
• Delete the following folder from both the internal memory and the SD-card:
  Android / data / com.tomtom.gplay.navapp
  Android / OBB / com.tomtom.gplay.navapp
• Open the Playstore login and reinstall the app on the internal memory (Not on SD Card). Once done please close all the apps which are running in the background and reboot the phone.
• Reopen the TomTom app and test

Let us know how it goes!

Regards, lampard

jefken153

Problem solved
Thanks

lampard

Hi @jefken153

Thanks for confirming! Did you follow the steps above to sort it out? If the above steps were helpful, please click on 'Yes' to mark it as an answer so that other user with the same concern can find this.

Regards, lampard