Problems loading GO mobile on Nokia 7+

jefken153
jefken153 Registered Users Posts: 37
Master Explorer
I have reinstalled the T Mobile Go app on my nokia 7+ but the app hangs on loading.
What could be the problem?

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Answers

  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    edited October 2019
    Hi @jefken153

    Can you please try to re-install the app again by following the steps below?
    • Uninstall the app, log out of the Playstore.
    • Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps')
      -Google Play Services
      -Google Play Store
    • Delete the following folder from both the internal memory and the SD-card:
      Android / data / com.tomtom.gplay.navapp
      Android / OBB / com.tomtom.gplay.navapp
    • Open the Playstore login and reinstall the app on the internal memory (Not on SD Card). Once done please close all the apps which are running in the background and reboot the phone.
    • Reopen the TomTom app and test

    Let us know how it goes!

    Regards, lampard
  • jefken153
    jefken153 Registered Users Posts: 37
    Master Explorer
    Problem solved
    Thanks
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