MyDrive App crashing in android — TomTom Community

MyDrive Connect

MyDrive App crashing in android

CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
edited October 2019 in MyDrive Connect
Hello,
not sure what happened of late with the mydrive app but as soon as you select your pre-stored place it the crashes. I have uninstalled and reinstalled but this has not fixed it.
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Best Answer

  • CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
    Accepted Answer
    Hello,
    Thanks for your reply.
    Since last week the issue has gone away.
    Best regards

Answers

  • lampardlampard Posts: 5,085 Moderator
    Hi @Caherconree

    Sorry for my late reply! I've not seen anything as such being reported so far, is this still happening? Can you please confirm the MyDrive App version, Phone Model and Android version installed on your smartphone?

    Regards, lampard
  • CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
    Accepted Answer
    Hello,
    Thanks for your reply.
    Since last week the issue has gone away.
    Best regards
  • CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
    Hello again,
    spoke too soon, it is still happening.
    I have a Moto G Plus, android 9.0.
    It is MYDrive V2.70. NCv17.1.14.10302vr8vcoq63my7.png

    I have also got this app on my iPad and works fine, so it is just the android version that has started to do this.
  • lampardlampard Posts: 5,085 Moderator
    Hi @Caherconree

    Thank you for providing the information! I'll check this with the team and let you know.

    lampard
  • CaherconreeCaherconree Posts: 38 [Prominent Wayfarer]
    Hello,
    Any progress as this is still happening. I can no longer use the app so have to use the nav device
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