GO Essential restarting
Pumphy
Posts: 2 [Apprentice Traveler]
My essential is 4 months old and occasionally after putting a route in it would shut down and restart. Now today it was doing it every 4 or 5 minutes, but it doesn't do it when no route is planned....any clues
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Best Answer
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DougLap
Posts: 7,286 
SuperuserHi @Pumphy
If @Lochfrass ’s suggestion does not cure it then try a Factory Reset.
The Soft Reset Lochfass suggest is recommended after each update you do and you should do updates one at a time not tick them all and do them all in one go.
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
This Factory Reset will return the unit to how it was out of the box except the Operating Software and Map versions will not be changed back. You will have to set the unit up as you did when you first got it and all the Data ie Favourites (My Places) and any POI and Route files you added will be lost. If you go to the My Drive Website and log into your account you can see if the Data has been saved in your account. If it has then when you have completed the Reset the unit should sync with your account and restore the data when the device connects to your account.
Doug6
Answers
Superusers
Turn on the device and the press the on button about 20-30sec til the satnav restarts with the drumsound.
Superuser
If @Lochfrass ’s suggestion does not cure it then try a Factory Reset.
The Soft Reset Lochfass suggest is recommended after each update you do and you should do updates one at a time not tick them all and do them all in one go.
Tap Menu
Tap Settings
Tap System
Tap Reset Device.
This Factory Reset will return the unit to how it was out of the box except the Operating Software and Map versions will not be changed back. You will have to set the unit up as you did when you first got it and all the Data ie Favourites (My Places) and any POI and Route files you added will be lost. If you go to the My Drive Website and log into your account you can see if the Data has been saved in your account. If it has then when you have completed the Reset the unit should sync with your account and restore the data when the device connects to your account.
Doug
Superusers
@Pumphy
The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
When the device is In use they are designed to be always connected to a power supply
The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)
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(1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)
(2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)
(3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)
Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'
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Try using the Tomtom supplied cable and Tomtom supplied Power Adapter
The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time
Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
See... It's not simply a power thing.....
https://discussions.tomtom.com/en/discussion/comment/1182024/#Comment_1182024
ATB YFM