Why do we need both MyDrive and MyDrive Connect?

Frostback

As shown above having multiple sites with similar names is confusing and does not help with fixing problems. Was this done on purpose?

DougLap

Hi @Frostback

The My Drive Connect software is the current equivalent of the old Tomtom Home software which is used to keep the Devices up to date. As you appear to have a GO520 Wifi then you do not need a PC to update your device unless your Wifi download speed is slowish.. Tomtom suggest that you need a download speed of 30mbs however you will probably get away with a little less. If it is slow then you connect the device to a PC with the My Drive Connect software on it and running you then use the menu on the GO520 to do the updates and only use the PC as the connection to the Internet. There are certain other situations where you would need to connect to a PC but these are for very specific reasons which today I have never had to employ.

The My Drive Website is the way to connect to your Tomtom Account which can have a number of Tomtom Devices associated with it and where you can add Poi or Route files which you would like dded to your devices on the account. It is also a route creating facility where you are able to create a route and either send it to your device or save the route in your account and then sync the Route to your devices My Routes Folder.

Here is a video which shows you how to add Poi's etc

https://discussions.tomtom.com/en/discussion/1034225/how-to-import-pois-gpx-files-and-favourites-in-mydrive/p1?new=1

Here is a video re creating routes in My Drive.

https://discussions.tomtom.com/en/discussion/1037877/creating-your-own-routes-with-mydrive

If you have added a Poi file to your account via the My Drive Website then it should appear on your device when you Tap the My Places Icon on the Go 520 and you scroll down. This is provided that your GO 520 is logged into My Drive which you can check if you Tap Menu/Settings/My Drive and if it is connected it will say Stop Syncing bottom Right. If it is showing Stop Syncing then don't tap that as that will break. the connection to your account. The device should be connected to My Drive if it is connect4ed to your Wifi or you have linked your Phone by Bluetooth or the Phones Hotspot.

Doug

YamFazMan

Hi
@Frostback

Don't forget there's...
MyDrive on the device
MyDrive the phone App
MyDive Connect is for updating your device over USB
MyDrive Web Route Planner is a Multifunction Route planner & Access to your Tomtom Cloud Account

ATB YFM

Frostback

OK, it worked for a while a couple days ago. Now it does not. I am logged into both My Drive and MyDrive Connect and my TomTom selected. I have the TomTom connect to the computer via USB (no, I am not interested in Wifi or blue tooth). I go to MyDrive on the device, click on "using USB", and am faced with instructions I already know. No log in screen, and no POIs being sent to the device.

In my opinion there should only be ONE area to log into. Once the device is registered, and you are logged into the website, downloads should be instantaneous. TomTom as a company could do much better. The concept and device are good, execution leaves Much to be desired.

Frostback

One more thing, after I click on my device on the MyDrive Connect page, I get this:


Does this mean I am connected or was there an error? If there was an issue connecting, the page should say so.

Thanks YamFazMan for the list of MyDrive applications.

Frostback

Alright, I got it to work again...…..it helps if the cord is properly connected to the computer.

YamFazMan

Hi
@Frostback

Glad to see you're sorted

The NAV5 (Wi-Fi) devices like you’re Go 520 normally update using Wi-Fi...

TomTom Video... Updating your navigation device using Wi-Fi®



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________

Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________

Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


ATB YFM