Loading Maps — TomTom Community

Loading Maps

WCCWCC Posts: 2 [New Seeker]
I purchased my TomTom with lifetime updates. Now that my device is no longer supported it will not stay connected or tells me the server is busy. I have done everything that support has suggested including buying two new usb cables. Nothing worked. I guess lifetime does not mean my lifetime but when TomTom says the life time is over. I will never buy another TomTom product and will advise other people not to.

Comments

  • YamFazManYamFazMan Posts: 18,406
    Superusers
    edited October 2019
    Hi
    @WCC

    On the rare occasions I have a problem with myDrive Connect
    I Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
    Video using the Revo Uninstaller
    The Free & Pro Versions use the same process....

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it helps)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Reinstall MyDrive Connnect (Important... Without your device connected)
    Connect & Turn on your device... Login to MyDrive Connect
    __________________________________

    f your device Does Have Lifetime Maps

    wo42pwk8fmo4.jpg
    Re... Eol End of life Devices
    Devices with lifetime maps are not affected


    See... Find the model of your navigation device and what software it uses
    UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
    USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
    Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

    Devices with lifetime maps are not affected
    Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

    See VikramK Post (TomTom Staff) Here....

    https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1

    Quote from the above Link....
    However, you will not be able to order Services(LIVE and Speed cameras) purchase new maps for other regions on the TomTom webshop
    End Quote....
    ________________________________

    If you have Lifetime Maps or an existing Map Subscriptions
    Call Tomtom Support....
    Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

    When calling....
    Tomtom are monitoring Eol support by an Auto Response System
    When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond


    ATB YFM
  • WCCWCC Posts: 2 [New Seeker]
    Thanks. Nothing seems to work. I am assuming that it is Windows 10. Will try to find a Windows XP version.
  • DougLapDougLap Posts: 6,888
    Superuser
    Hi @WCC

    Just in case you have recently changed the PC have you checked whether or not the USB sockets are stopping during the updates because of the Power Saving Settings. If this is possible then do a search on here for Power saving Settings and you wills a number of posts with advice on what to do.

    Doug
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