Map installation only goes to 91% - tried 4 times.
bobcossey_800
Posts: 2 [Apprentice Traveler]
Having just installed my drive connect I inadvertently wiped the maps from my device while trying to download updates. My computer is hard wired to internet (not via wi-fi) and my device is connected to PC via USB cable (item supplied with device). Connection panel on right hand side of screen shows-Internet connected & available and indicates my device as'unidentified network limited'. When trying to download map of UK all goes well until it reaches 91% downloaded and then everything stops. I have retried 4 times but still get same result. Have tried reloading my drive connect but to no avail. Any suggestions?
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Best Answers
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lampard
Posts: 5,323 
Moderator
Hi @bobcossey_800
Welcome to the Community! I see that the UK map download on your device is completed successfully on 26/10. The backend shows that the update process was aborted due to the loss of connectivity. Even if the download or installation appears to stop or freeze, keep the device connected for 4 hours, then check if the download has been completed.
Regards, lampard6 -
bobcossey_800
Posts: 2 [Apprentice Traveler]
I tried again and when it got to 91% it froze again. For some reason I pulled the connection out of the rear of my device and lo and behold the remaining 9% loaded straight away. I havn't a clue why that happened. Anyway all's well that ends well.
Thank you1
Answers
Welcome to the Community! I see that the UK map download on your device is completed successfully on 26/10. The backend shows that the update process was aborted due to the loss of connectivity. Even if the download or installation appears to stop or freeze, keep the device connected for 4 hours, then check if the download has been completed.
Regards, lampard
Thank you