Comment/Statement about Start 20
My original expensive satnav was scrapped because it was no longer supported.despite working properly. I purchased a new unit with lifetime support and then find it is, again, no longer supported. That strikes me as selling under false pretenses.
I will not buy another TomTom, but instead use apps like Google Maps, or Wayz rather than be ripped off with the promise of further lifetime support.
Answers
Superuser
TomTom are still honouring lifetime map updates even for units that have been declared obsolete.
What Tomtom models are you talking about and what makes you think the lifetime updates are no longer being honoured.
Doug
I am a customer just like you as are the majority of contributors on this forum which is hosted by Tomtom.
Superuser
If your unit was sold with Lifetime updates then it is still being honoured although you will not get Software updates or phone support from Tomtom. They recommend you use this website to help sort out your problems.
Depending
Have a look at some of the other questions posted on here and you will find ideas to help you if you keep getting the system is busy message. Try putting that message in the search box at the top and you should see some useful information.
You are likely to be advised to delete the software from your PC and reload but read them first.
Doug
Superusers
@derek31a
The Start 20 is a 2nd generation NAV3 device, when did you purchase it ???
Is the Start 20 your old unsupported device... Or is it your replacement device ???
The later devices are NAV4 and the latest devices NAV5 (Wi-Fi)
What are the first 2 Characters of the Start 20 Serial Number
_________________________
On the rare occasions I have a problem with myDrive Connect
I Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
Download & install the free version of Revo Uninstaller
Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind
Video using the Revo Uninstaller
The Free & Pro Versions use the same process....
(1)... Uninstall MyDrive Connect Using the Revo Uninstaller
(2)... Clear your browsers cache (Optional, but I find it helps)
(3)... Restart your PC (Not Turn Off & Turn On again)
Reinstall MyDrive Connnect (Important... Without your device connected)
Connect & Turn on your device... Login to MyDrive Connect
ATB YFM
Superusers
derek31a
The NAV4 Devices were launched around April 2013
The NAV3 Devices have been out of production for many years
When I purchased my GO Live 825 back in June 2013, there was a Reduced Price offer plus Lifetime Maps (Tomtom was selling off the remaining NAV3 stock)
The Life time maps offer was a small Tomtom flyer taped to the box, on the flyer was the details of the offer and the registration code number
I kept the Sales Receipt + the Lifetime Maps flyer
If by any chance Tomtom had no record of the purchase of the device or the Lifetime Map offer, I have proof of both... To get Lifetime Maps I had to register the device within 30 days on a Registration page on Tomtom Web Site....
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Did you actually try using the Revo Installer... Revo first un-installs the Program... Then scans and removes all of the left over files a normal un-install leaves behind
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If your device Does Have Lifetime Maps
Re... Eol End of life Devices
Devices with lifetime maps are not affected
See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
Quote from the above Link....
However, you will not be able to order Services(LIVE and Speed cameras) purchase new maps for other regions on the TomTom webshop
End Quote....
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If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM