Updating my TomTom GO 1005/ GO LIVE 1005

Bladesmen12

I am trying to update my Tom Tom go 1005 but when I connect to my laptop message comes up and says connect your device which I am doing but it still keeps saying connect my devise any help out there please

YamFazMan

Hi
@Bladesmen12

Bladesmen12 wrote: »

I am trying to update my Tom Tom go 1005 but when I connect to my laptop message comes up and says connect your device which I am doing but it still keeps saying connect my devise any help out there please

Hi your GO 1005 NAV3 device uses MyDrive Connect to update....
Here... https://www.tomtom.com/en_gb/mydrive-connect/

ATB YFM

arollinstone

Thanks for NOTHING TomTom. Lifetime updates, HA ! sure. I won't EVER buy another product from you.

YamFazMan

Hi
@Bladesmen12

Bladesmen12 wrote: »

I am trying to update my Tom Tom go 1005 but when I connect to my laptop message comes up and says connect your device which I am doing but it still keeps saying connect my devise any help out there please

Hi your GO 1005 NAV3 device uses MyDrive Connect to update....
Here... https://www.tomtom.com/en_gb/mydrive-connect/

ATB YFM

YamFazMan

Hi
@arollinstone

arollinstone wrote: »

Thanks for NOTHING TomTom. Lifetime updates, HA ! sure. I won't EVER buy another product from you.

All of my Tomtom Devices with Lifetime Maps update OK

ATB YFM

mentorron

My Go 2505 is no longer able to get updates either. Latest map was 2011. 8.40. I see no information why Lifetime Updates just suddenly stop being downloadable, so Lifetime is a bad word to use when selling these devices. When will my VIA 1535 stop being allowed to download maps?

YamFazMan

Hi
@mentorron

Re... Eol End of life Devices
Devices with lifetime maps are not affected

You haven't stated your 'Location' in your Profile ???
Use the appropriate link bellow and the first 2 characters of your serial number to check the Eol (End of Life) status of your device....

The GO 2505 is a USA/Canada model... If the first 2 characters of the serial number are 'SE' your device is either a TomTom GO 2505 or TomTom GO 2535 and updates through MyDrive Connect.
Important:​ Your device is no longer supported through phone , and it's not possible to buy new maps and services for your device. You can still get help through our user forum and FAQs.

Check your serial number....
See... Find the model of your navigation device and what software it uses
UK...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia...
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU

Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured

See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________

If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support....
Here...https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond

Edit....
Due to COVID-19 the phone service has been suspended....
Tomtom Direct Email & Chat Links by Country....
Click on required Countries Email or Chat Link....
Here... https://discussions.tomtom.com/en/discussion/1122389/customer-service-contact-details-during-covid-19-epidemic/p1

ATB YFM