Renault Carminat Saying “problem with map you cannot use this map with this device”

Luke_newton9
Registered Users Posts: 3 
Apprentice Traveler

Apprentice Traveler
Whenever I put the SD card into the Car the screen is telling me “problem with map you cannot use this map with this device” is there anyway of fixing this issue.
Thanks
Thanks
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Best Answer
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Hi @Luke_newton9
The EU map should be offered to you in TomTom HOME. Can you connect and check again, please?
Regards, lampard5
Answers
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Hi @Luke_newton9
Welcome to the Community! You already have the maps to download on your device, simply follow the public FAQ here to redownload them.
Hope this helps!
Regards, lampard0 -
Hi thanks for replying and helping me out but I’ve followed all the steps and now I’ve got non of the maps downloaded I’ve only got voices and quickGPSfix Data on the SD?
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Hi @Luke_newton9
You will probably need to wait for @lampard and he will not be back on until Tuesday.
Doug0 -
Hi @Luke_newton9
The EU map should be offered to you in TomTom HOME. Can you connect and check again, please?
Regards, lampard5 -
Just gone on now and it was all there inserted SD Card into car and is all up and working now. Thank you so much for your help guys I appreciate it a lot thanks.1
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Hi i had to replace my carminat and the replacement is giving me CAN NOT USE THIS MAP WITH THIS DEVICE.. any idea what needs to be done pls?0
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Hi,
Thanks alot for your immediate reply. The unit had to be replaced yes. I bought the maps of europe for the previous one hoping i can use it for this one aswell since the old one is now damaged
Regards
Ian0 -
Hi @symbol
Welcome to the community!
Could you send me the serial numbers of both devices through a private message, please? I am not sure and so I can't promise if an exception would be possible here.
Maps are not transferrable...
Thanks, Vikram
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Hi I am also a Renault scenic user and just bought the UK map update and it's saying cannot use map on this device. I have a Carminat TomTom LIVE serial number starting ib which says it's compatible.0
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My car tomtom comes up with the message that the maps cannot be used on my device whenever I re-enter my SD card into the device. i have redownloaded my backed up files and it still comes up with these messages.0
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Hi @louis98
Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.
If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop
For the best navigation experience, TomTom advises driving with the latest maps....
Thanks, Vikram0 -
Hi @louis98
Please see the steps on the article here- https://help.tomtom.com/hc/en-us/articles/360013961259
Regards, Vikram1 -
Hi Louis
Strange, I see the map is active so it should be offered as a download. Could you please do a clean re-installation of TomTom HOME and check for updates again?
Steps to reinstall TomTom HOME-https://help.tomtom.com/hc/en-us/articles/360013901760
Thank you, Vikram1