Renault Carminat Saying “problem with map you cannot use this map with this device”

Luke_newton9
Luke_newton9 Registered Users Posts: 3
Apprentice Traveler
edited September 2020 in Built in car navigation
Whenever I put the SD card into the Car the screen is telling me “problem with map you cannot use this map with this device” is there anyway of fixing this issue.

Thanks
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Answers

  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @Luke_newton9

    Hopefully @lampard can help you tomorrow and sort your map out.

    Doug
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi @Luke_newton9

    Welcome to the Community! You already have the maps to download on your device, simply follow the public FAQ here to redownload them.

    Hope this helps!

    Regards, lampard
  • Luke_newton9
    Luke_newton9 Registered Users Posts: 3
    Apprentice Traveler
    Hi thanks for replying and helping me out but I’ve followed all the steps and now I’ve got non of the maps downloaded I’ve only got voices and quickGPSfix Data on the SD?

  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @Luke_newton9

    You will probably need to wait for @lampard and he will not be back on until Tuesday.

    Doug
  • Luke_newton9
    Luke_newton9 Registered Users Posts: 3
    Apprentice Traveler
    Just gone on now and it was all there inserted SD Card into car and is all up and working now. Thank you so much for your help guys I appreciate it a lot thanks.
  • symbol
    symbol Registered Users Posts: 14
    Master Explorer
    Hi i had to replace my carminat and the replacement is giving me CAN NOT USE THIS MAP WITH THIS DEVICE.. any idea what needs to be done pls?
  • DougLap
    DougLap Posts: 9,870
    Superuser
    edited September 2020
    Hi @symbol

    Lets see if @VikramK can sort your map out for you on Monday. Look back then

    Just to confirm are you saying that you have replaced the base unit and you are trying to insert and use the Map from the previous unit

    Doug
  • symbol
    symbol Registered Users Posts: 14
    Master Explorer
    Hi,

    Thanks alot for your immediate reply. The unit had to be replaced yes. I bought the maps of europe for the previous one hoping i can use it for this one aswell since the old one is now damaged

    Regards
    Ian
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @symbol

    Welcome to the community!

    Could you send me the serial numbers of both devices through a private message, please? I am not sure and so I can't promise if an exception would be possible here.

    Maps are not transferrable...

    Thanks, Vikram
  • symbol
    symbol Registered Users Posts: 14
    Master Explorer
    Hi @VikramK

    Done. I just sent you a private message.

    Thanks for you help and reply. Much appreciated

    Regards
  • Cjb28
    Cjb28 Registered Users Posts: 1
    Apprentice Seeker
    edited September 2020
    Hi I am also a Renault scenic user and just bought the UK map update and it's saying cannot use map on this device. I have a Carminat TomTom LIVE serial number starting ib which says it's compatible.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Cjb28

    Welcome to the community! Could you try removing the map from the device using TomTom HOME. If you have a backup stored on the computer then delete that as well.

    Once done, check for fresh map updates...

    Regards, Vikram
  • louis98
    louis98 Registered Users Posts: 4
    Apprentice Seeker
    edited December 2020
    My car tomtom comes up with the message that the maps cannot be used on my device whenever I re-enter my SD card into the device. i have redownloaded my backed up files and it still comes up with these messages.
  • DougLap
    DougLap Posts: 9,870
    Superuser
    Hi @louis98

    Look back here after the holiday to see if @VikramK or @lampard can reactivate your map for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @louis98

    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram
  • louis98
    louis98 Registered Users Posts: 4
    Apprentice Seeker
    hi, @VikramK thanks for the help. Do you know where I can find this map download on the TomTom home?
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @louis98

    Please see the steps on the article here- https://help.tomtom.com/hc/en-us/articles/360013961259

    Regards, Vikram
  • louis98
    louis98 Registered Users Posts: 4
    Apprentice Seeker
    Hi @VikramK there is no new map download showing in my update section of the TomTom home app.
    Thanks Louis
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi Louis

    Strange, I see the map is active so it should be offered as a download. Could you please do a clean re-installation of TomTom HOME and check for updates again?

    Steps to reinstall TomTom HOME-https://help.tomtom.com/hc/en-us/articles/360013901760

    Thank you, Vikram
  • louis98
    louis98 Registered Users Posts: 4
    Apprentice Seeker
    Hi @VikramK thanks this has worked now

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