Renault Carminat Saying “problem with map you cannot use this map with this device”

Luke_newton9

Whenever I put the SD card into the Car the screen is telling me “problem with map you cannot use this map with this device” is there anyway of fixing this issue.

Thanks

lampard

Hi @Luke_newton9

The EU map should be offered to you in TomTom HOME. Can you connect and check again, please?

Regards, lampard

DougLap

Hi @Luke_newton9

Hopefully @lampard can help you tomorrow and sort your map out.

Doug

lampard

Hi @Luke_newton9

Welcome to the Community! You already have the maps to download on your device, simply follow the public FAQ here to redownload them.

Hope this helps!

Regards, lampard

Luke_newton9

Hi thanks for replying and helping me out but I’ve followed all the steps and now I’ve got non of the maps downloaded I’ve only got voices and quickGPSfix Data on the SD?

DougLap

Hi @Luke_newton9

You will probably need to wait for @lampard and he will not be back on until Tuesday.

Doug

lampard

Hi @Luke_newton9

The EU map should be offered to you in TomTom HOME. Can you connect and check again, please?

Regards, lampard

Luke_newton9

Just gone on now and it was all there inserted SD Card into car and is all up and working now. Thank you so much for your help guys I appreciate it a lot thanks.