Why does my device keep deleting the UK map?

Margaret52
Margaret52 Registered Users Posts: 3
Apprentice Traveler
Twice now my device has deleted the UK map, both times after visiting Spain. We used it to get to the ferry port and when we tried to use it when back in UK to navigate out of the port, it was gone from the device. What is happening? A real nuisance! I really don't want to have it happen on me again next year!
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  • DougLap
    DougLap Posts: 9,842
    Superuser
    edited October 2019
    Hi @Margaret52

    Can you please advise the first 2 characters of your devices serial number. (Not the whole Number)

    Also do you have any extra memory card fitted and if so what Gb is it..

    Doug
  • Margaret52
    Margaret52 Registered Users Posts: 3
    Apprentice Traveler
    Hi Doug, thanks for this swift reply. I think the first 2 characters are BL. Don't have an extra memory card fitted. Have had the device for about 6/7 years and have not had this happen until last year and again this year.
    Margaret
  • Margaret52
    Margaret52 Registered Users Posts: 3
    Apprentice Traveler
    Thank you both. I will get another card, but I still don't understand why it downloads both and lets me use them then disappears the UK one! Never mind, will try it and see. Many thanks.