Device does not show in Device Manager
I have been trying to update my device through MyDrive Connect but I cannot find a way to connect my TomTom device to my laptop.
When I connect it, it shows as "connected" in MyDrive Connect for about 30 seconds, then the connection is lost. Furthermore, the device never appears in Device Manager. However, on the device's screen I always see "Connected to your computer", even when MyDrive Connect says it is not connected.
I have tried everything I could think of, reinstalled MyDrive Connect several times, contacted TomTom support that even sent me a new cable, but when I told them that I tried connecting to a friend's PC and it worked (but it didn't work with the PC of another friend), they said it's not their problem because the device works. Apparently as long as it can connect to 'some' PC, then I'm on my own. Very unhelpful.
Anyone has any idea?