2 accounts into 1
The first was XXL Classic, serial no. GQxxxxxxxx
We passed this on to friends some years ago and since they never requested us to update it we have presumed that they either still use it as is or have passed it on themselves.
The second is a GO 50, serial no VHxxxxxxx
For some reason, I had to open a new account for this one and had to use a different email address and a different password.
We therefore have on record 2 accounts and only need 1 for 1 appliance
This morning I responded to a recent email and confirmed that we no longer have the first appliance. However I was unable to delete the email address.
As a result I cannot change the email address for our second (present) appliance to the one we normally use as it is already taken (by us!)
Please can you tell me how I can cancel our first account completely and free that email address for the second account.
I would be so grateful for guidance from someone out there - Tom Tom's idea of service is nonexistent.
Mod edit: Please do not post any personal information on a public forum!