Route does not comply with your vehicle profile — TomTom Discussions

Route does not comply with your vehicle profile

AndyB_Work
AndyB_Work Registered Users Posts: 5
Master Traveler
edited December 2021 in Devices using Wi-Fi®
Anyone else getting this message since latest update?
Tagged:

Answers

  • YamFazMan
    YamFazMan Posts: 20,497
    Superuser
    Hi
    @AndyB_Work

    And your Device is ???

    ATB YFM
  • AndyB_Work
    AndyB_Work Registered Users Posts: 5
    Master Traveler
    It's a Pro 6250
  • Gillboy
    Gillboy Registered Users Posts: 5
    Apprentice Traveler
    Same error here with 6200
  • YamFazMan
    YamFazMan Posts: 20,497
    Superuser
    edited February 2020
    Hi
    @AndyB_Work

    I wonder if the Legal Truck restrictions are relaxed in order to get a route and prevent a 'No Route Possible' error ???
    The device is telling you, yes its found a route but the route not comply with your vehicle profile ???

    Maybe its something similar to the Rider device 'Unpaved roads' compromise (See Below)
    _________________________

    Tomtom Rider devices....
    Reported Problem = 'Avoid on every route' + 'Unpaved roads' is Ignored....
    I recall this as being a compromise to a 'No Route Possible' error
    When the Thrill route option was introduced, in certain circumstances where a user had set 'Avoid on every route' + 'Unpaved roads', the device reported 'No Route possible'... When in fact there was a route possible but using 'Unpaved roads'

    ATB YFM
  • Ronaldashcraft
    Ronaldashcraft Registered Users Posts: 1
    New Traveler
    When is Tom tom going to fix the vehicle profile routing problem? Getting tired of it trying to route me 200 to 300 miles out of route to avoid certain sections of major interstates
  • AndyB_Work
    AndyB_Work Registered Users Posts: 5
    Master Traveler
    Hi @YamFazMan

    I don't have a Rider Thrill option, and I have no Avoids set. None of my truck profile settings have changed, in fact ALL my settings are exactly as they were, and I never saw this message before the recent software update.
  • trucker6000
    trucker6000 Registered Users Posts: 152
    Master Explorer
    AndyB_Work wrote: »
    Anyone else getting this message since latest update?

    I have had the same problem with my saved routes since update, to.tom never fix anythng,yet charge a fortune for satnavs.
    Using 6250
  • Tracker21
    Tracker21 Registered Users Posts: 15
    Outstanding Explorer
    Same here but won’t let me go through a tunnel in Wales, got to take a 50 minute detour even though I go through tunnel every day without any issues,
  • SirSatNavelot
    SirSatNavelot Registered Users Posts: 3
    Apprentice Traveler
    edited February 2020
    I keep having this message on my TomTom 6200! Today it kept trying to send me under a low bridge!

    Last week it wanted me to do a 10 mile detour for a 1.5 mile trip then only picked up the route when Google Maps got me 800 yards away.

    What the hell is happening with TomTom. Do we need to give them a few more hundered pounds on top for their flagship SatNav ?!

    Even my office phone me up and ask where I'm going as they can see on the tracker that I've gone past some place which I want.

    What is TomTom's UK telephone number to complain ?
  • YamFazMan
    YamFazMan Posts: 20,497
    Superuser
    Hi
    @SirSatNavelot

    United Kingdom Tomtom Support
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM
  • SirSatNavelot
    SirSatNavelot Registered Users Posts: 3
    Apprentice Traveler
    YamFazMan wrote: »
    Hi
    @SirSatNavelot

    United Kingdom Tomtom Support
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM

    Thanks for the info. Do they help here too ?
  • DougLap
    DougLap Posts: 9,417
    Superuser
    Hi @SirSatNavelot

    This is a customer based forum hosted by Tomtom. If you ring Customer Support don't answer the questions but wait for an agent to answer.

    Doug
  • Darren71
    Darren71 Registered Users Posts: 1
    New Traveler
    Hi, did anyone manage to get a fix for the “ route does not comply with your vehicle profile “? Mine has done this since the last update on various roads, A1, A47, but only for around a quarter of a mile. Because of this it tries to send me on detours.Any help please?