Route does not comply with your vehicle profile — TomTom Community

Route does not comply with your vehicle profile

Anyone else getting this message since latest update?

Answers

  • YamFazManYamFazMan Posts: 16,734 [Elite Vanguard]
    Hi
    @AndyB_Work

    And your Device is ???

    ATB YFM
  • AndyB_WorkAndyB_Work Posts: 5 [Master Traveler]
    It's a Pro 6250
  • GillboyGillboy Posts: 5 [Apprentice Traveler]
    Same error here with 6200
  • YamFazManYamFazMan Posts: 16,734 [Elite Vanguard]
    edited February 20
    Hi
    @AndyB_Work

    I wonder if the Legal Truck restrictions are relaxed in order to get a route and prevent a 'No Route Possible' error ???
    The device is telling you, yes its found a route but the route not comply with your vehicle profile ???

    Maybe its something similar to the Rider device 'Unpaved roads' compromise (See Below)
    _________________________

    Tomtom Rider devices....
    Reported Problem = 'Avoid on every route' + 'Unpaved roads' is Ignored....
    I recall this as being a compromise to a 'No Route Possible' error
    When the Thrill route option was introduced, in certain circumstances where a user had set 'Avoid on every route' + 'Unpaved roads', the device reported 'No Route possible'... When in fact there was a route possible but using 'Unpaved roads'

    ATB YFM
  • RonaldashcraftRonaldashcraft Posts: 1 [New Traveler]
    When is Tom tom going to fix the vehicle profile routing problem? Getting tired of it trying to route me 200 to 300 miles out of route to avoid certain sections of major interstates
  • AndyB_WorkAndyB_Work Posts: 5 [Master Traveler]
    Hi @YamFazMan

    I don't have a Rider Thrill option, and I have no Avoids set. None of my truck profile settings have changed, in fact ALL my settings are exactly as they were, and I never saw this message before the recent software update.
  • YamFazManYamFazMan Posts: 16,734 [Elite Vanguard]
  • trucker6000trucker6000 Posts: 152 [Master Explorer]
    AndyB_Work wrote: »
    Anyone else getting this message since latest update?

    I have had the same problem with my saved routes since update, to.tom never fix anythng,yet charge a fortune for satnavs.
    Using 6250
  • Tracker21Tracker21 Posts: 15 [Outstanding Explorer]
    Same here but won’t let me go through a tunnel in Wales, got to take a 50 minute detour even though I go through tunnel every day without any issues,
  • SirSatNavelotSirSatNavelot Posts: 3 [Apprentice Traveler]
    edited February 27
    I keep having this message on my TomTom 6200! Today it kept trying to send me under a low bridge!

    Last week it wanted me to do a 10 mile detour for a 1.5 mile trip then only picked up the route when Google Maps got me 800 yards away.

    What the hell is happening with TomTom. Do we need to give them a few more hundered pounds on top for their flagship SatNav ?!

    Even my office phone me up and ask where I'm going as they can see on the tracker that I've gone past some place which I want.

    What is TomTom's UK telephone number to complain ?
  • YamFazManYamFazMan Posts: 16,734 [Elite Vanguard]
    Hi
    @SirSatNavelot

    United Kingdom Tomtom Support
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM
  • SirSatNavelotSirSatNavelot Posts: 3 [Apprentice Traveler]
    YamFazMan wrote: »
    Hi
    @SirSatNavelot

    United Kingdom Tomtom Support
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    ATB YFM

    Thanks for the info. Do they help here too ?
  • DougLapDougLap Posts: 4,738 [Elite Voyager]
    Hi @SirSatNavelot

    This is a customer based forum hosted by Tomtom. If you ring Customer Support don't answer the questions but wait for an agent to answer.

    Doug
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