Route does not comply with your vehicle profile
AndyB_Work
Registered Users Posts: 5 
Master Traveler
Master Traveler
Answers
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0
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It's a Pro 62500
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Same error here with 62000
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Hi
@AndyB_Work
I wonder if the Legal Truck restrictions are relaxed in order to get a route and prevent a 'No Route Possible' error ???
The device is telling you, yes its found a route but the route not comply with your vehicle profile ???
Maybe its something similar to the Rider device 'Unpaved roads' compromise (See Below)
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Tomtom Rider devices....
Reported Problem = 'Avoid on every route' + 'Unpaved roads' is Ignored....
I recall this as being a compromise to a 'No Route Possible' error
When the Thrill route option was introduced, in certain circumstances where a user had set 'Avoid on every route' + 'Unpaved roads', the device reported 'No Route possible'... When in fact there was a route possible but using 'Unpaved roads'
ATB YFM1 -
When is Tom tom going to fix the vehicle profile routing problem? Getting tired of it trying to route me 200 to 300 miles out of route to avoid certain sections of major interstates0
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Hi @YamFazMan
I don't have a Rider Thrill option, and I have no Avoids set. None of my truck profile settings have changed, in fact ALL my settings are exactly as they were, and I never saw this message before the recent software update.1 -
Hi
@AndyB_Work
Try... Phone numbers to contact customer support
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1
ATB YFM1 -
AndyB_Work wrote: »Anyone else getting this message since latest update?
I have had the same problem with my saved routes since update, to.tom never fix anythng,yet charge a fortune for satnavs.
Using 62500 -
Same here but won’t let me go through a tunnel in Wales, got to take a 50 minute detour even though I go through tunnel every day without any issues,0
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I keep having this message on my TomTom 6200! Today it kept trying to send me under a low bridge!
Last week it wanted me to do a 10 mile detour for a 1.5 mile trip then only picked up the route when Google Maps got me 800 yards away.
What the hell is happening with TomTom. Do we need to give them a few more hundered pounds on top for their flagship SatNav ?!
Even my office phone me up and ask where I'm going as they can see on the tracker that I've gone past some place which I want.
What is TomTom's UK telephone number to complain ?0 -
Hi
@SirSatNavelot
United Kingdom Tomtom Support
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
ATB YFM1 -
Hi
@SirSatNavelot
United Kingdom Tomtom Support
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.
ATB YFM
Thanks for the info. Do they help here too ?
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Hi @SirSatNavelot
This is a customer based forum hosted by Tomtom. If you ring Customer Support don't answer the questions but wait for an agent to answer.
Doug1 -
Hi, did anyone manage to get a fix for the “ route does not comply with your vehicle profile “? Mine has done this since the last update on various roads, A1, A47, but only for around a quarter of a mile. Because of this it tries to send me on detours.Any help please?0
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Hi does anyone managed to fix this problem i just bought it 2 weeks ago and got this message. If the message appears why TT is not avoiding this route? I'm new HGV driver so I'm already anxious enough to drive. Is there any better satnav than this one? I think I got 30 days to return it. Please advise0
