I want to use my 3 year subscription

Wateengedoeomsupport
Wateengedoeomsupport Registered Users Posts: 1
New Seeker
edited October 2019 in TomTom GO Navigation app for iPhone
Because I bought the iPhone app for TomTom at the time, I received an offer for 3 years free use of TomTom GO Mobile. I want to use it now, but I don't get it activated. Contacting TomTom is not possible. My devices and apps are not listed on the Contact page and I cannot add them. An e-mail address is not shown. I can only use Facebook and Twitter. I don't have either. What now?

Comments

  • DougLap
    DougLap Posts: 9,871
    Superuser
    edited October 2019
    Hi @Wateengedoeomsupport

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    See here

    https://discussions.tomtom.com/en/discussion/1111341/unable-to-get-the-free-3-year-upgrade-from-either-western-europe-or-us-canada

    Doug
  • Arne1
    Arne1 Registered Users Posts: 2
    Apprentice Traveler
    edited November 2019
    I just tried to call TomTom. Most customer support phone numbers are closed/dead.

    After trying 3 different phone numbers, I got connected to someone that was rude and asked me why I would activate my '3 Years Unlimited use of TomTom' after all this time. It was clearly more than 3 years ago, or something along those lines.

    TomTom is simply refusing to activate my 3 year subscription. I also didn't receive a response to an e-mail I send them via the support form (191029-xxxxxx). I have an in-app purchase transaction id for the activation through the old TomTom app:

    oqm1dfynrhdc.jpg

    What's going on?

    Mod edit: Please do not post any personal information on a public forum!
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi @Arne1

    Sorry to hear about this! I've sent you a personal message, please have a look and reply there.

    Regards, lampard

This discussion has been closed.

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