Android app will not finish installing !? 4 attempts to install on new Armor 6 smartphone

evsteve

TomTom GO Android app will not finish installing !? 4 attempts to install on new Armor 6 smartphone running Android 8.1 , but keeps hanging for hours on 'finishing installation'
have tried 4 times , each time fully deleting and clearing Tom Tom cache , full reboot, not using SD card , installing on main 160 GB internal storage 20% used. but keeps failing to install.

lampard

Hello @evsteve

Welcome to the Community! Do you mean the App is stuck on the 'loading screen'? Follow the steps below if this is the case:

-Uninstall the app, log out of the Google Playstore
-Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps')
*Google Play Services
*Google Play Store
-Delete the following folders from the internal memory & SD-card (if there's any)
Android/data/com.tomtom.gplay.navapp
Android/obb/com.tomtom.gplay.navapp

-Open the Playstore, log-in and reinstall the app to see if it's working

Regards, lampard