Android app will not finish installing !? 4 attempts to install on new Armor 6 smartphone

evsteve
evsteve Registered Users Posts: 4
Apprentice Seeker
in TomTom GO Navigation app for Android™
TomTom GO Android app will not finish installing !? 4 attempts to install on new Armor 6 smartphone running Android 8.1 , but keeps hanging for hours on 'finishing installation'
have tried 4 times , each time fully deleting and clearing Tom Tom cache , full reboot, not using SD card , installing on main 160 GB internal storage 20% used. but keeps failing to install.

Answers

  • lampard
    lampard Administrators Posts: 5,964
    Moderator
    Hello @evsteve

    Welcome to the Community! Do you mean the App is stuck on the 'loading screen'? Follow the steps below if this is the case:

    -Uninstall the app, log out of the Google Playstore
    -Clear cache data for the following apps (note, going to Settings > Applications / Manage Applications, might not show them. Via the 'More link in the top right corner, enable 'Show System Apps')
    *Google Play Services
    *Google Play Store
    -Delete the following folders from the internal memory & SD-card (if there's any)
    Android/data/com.tomtom.gplay.navapp
    Android/obb/com.tomtom.gplay.navapp

    -Open the Playstore, log-in and reinstall the app to see if it's working

    Regards, lampard

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