Cannot Update My SatNav (Start 52)

Morgana
Morgana Registered Users Posts: 6
Apprentice Traveler
Since the beginning of this month I have tried to update my satnav using MyDrive Connect.

MyDrive Connect has frozen at various stages; getting ready, serveral different percentages of download etc. I have had server busy messages, no internet messages (when I am connected to the internet - like now!). I have deleted MyDrive Connect and re-installed it, I have used the suggestions on this forum and tried Revo Uninstaller. Nothing has worked. I cannot update the maps or the speed cameras.

Does anyone have any other suggestions?

Best Answer

Answers

  • DougLap
    DougLap Posts: 9,828
    Superuser
    Hi @Morgana

    Have you checked the power settings on the PC as they could be set to turn the USB sockets off to save battery life.

    Doug
  • Morgana
    Morgana Registered Users Posts: 6
    Apprentice Traveler
    Hi

    Thanks for your reply. I checked and the USBs are fine.

    I have just removed MyDrive Connect via Revo Uninstaller (again!), restarted my PC, downloaded MyDrive again, done a soft reset on my SatNav... connected it and immediately got the 'servers busy' message when I tried to install the two updates it says are waiting for my device. When I clicked on retry it asked me to log in again, which I did, and now MyDrive is stuck on getting ready again :(
  • dadi01
    dadi01 Registered Users Posts: 2
    Apprentice Traveler
    DougLap wrote: »
    Hi @Morgana

    Have you checked the power settings on the PC as they could be set to turn the USB sockets off to save battery life.

    Doug

    I have used the suggestions on this forum and tried Revo Uninstaller. Nothing has worked. I cannot update the maps or the speed cameras.
  • Lochfrass
    Lochfrass Posts: 17,716
    Superuser
    edited October 2019
    Hmmm. Try this version of MyDrive Conect
    http://sa.services.tomtom.com/static/sa/versions/InstallMyDriveConnect_downgrade.exe

    or is the connetion between the device and MyDrive Connect fine?
  • Morgana
    Morgana Registered Users Posts: 6
    Apprentice Traveler
    I have removed MyDrive Connect using Revo Uninstaller and installed the one from above. I then looked at the updates, connected my satnav and tried to install one of the two. It has been hanging on less than a minute since.
  • Lochfrass
    Lochfrass Posts: 17,716
    Superuser
    Have you inserted a Memory card in your Satnav @Morgana?
  • Morgana
    Morgana Registered Users Posts: 6
    Apprentice Traveler
    Hi

    Yes I have a memory card in the satnav but it doesn't seem to be saving anything to it. The device is at 1529 MB free and the card is empty
  • DougLap
    DougLap Posts: 9,828
    Superuser
    edited October 2019
    Hi @Morgana

    Your Start 25 will not load anything on the Extra Memory card until there is not enough available space on the internal memory. If and when you get to a situation whereby a map or amMap update will not fit on the internal memory then it will load the whole map on the extra memory. maps are not saved across the internal and Extra memory.

    Doug
  • Morgana
    Morgana Registered Users Posts: 6
    Apprentice Traveler
    Thanks everyone for all your help, I am going to leave it downloading overnight and see if it moves on from where it is currently hanging...
  • Morgana
    Morgana Registered Users Posts: 6
    Apprentice Traveler
    Well, it took longer than the Eurovision Song Contest but...

    IT IS FINALLY DONE!

    Thanks everyone