tomtom will not connect
Steven2019
Posts: 1 [New Seeker]
tom tom will not connect. there is a progress line at the bottom and the devise turns off before completion
0
MyDrive Connect
Steven2019
Posts: 1 [New Seeker]
Steven2019
Posts: 1 [New Seeker]
Answers
Sorry for my late reply! Which device it is? Have you first tried charging it for 3-4 hours and then try? This can be a faulty battery but have you tried plugging the cable directly in the back of the device to see if that works as that would suggest the holder is faulty.
Regards, lampard
Welcome to the Community! I see that you were able to download updates on your device yesterday with the latest map and GPSfix update.
Regards, lampard
Mod edit: Translated from Dutch
I'm a new member of this forum.. I have a tomtom go basic and I have similar problem with my device: when I connect it to pc mydrive marks it "connected" but I can't enter in the device but appears a screen that reminds me to updates but the device is updated
thanks for the answers
sorry for my english but I'm italian
Superusers
@Leekdriver66 400 MB is considered the bare minimum Free Space
The more Free Space the faster the device will operate...
Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Check the Free Space available....
The full Europe Map now also exceed the 8GB of the NAV4 on-board Memory... This is an unfortunate, but real Catch22 situation....
See Catch22... https://discussions.tomtom.com/en/discussion/comment/1682914/#Comment_1682914
ATB YFM
Superusers
@ziopalm
@francecara
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
__________________________
Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM
Superusers
@francecara
Yes all of the Main updates are executed on the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
__________________________________
Installing 3rd party POI Categories... You use the MyDrive Web Route planner You can also install GPX files and Favourites using the MyDrive Web Route planner
Here... https://mydrive.tomtom.com
See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive
Displaying Personal POIs on the Driving View/Map
Be aware... You can't install the POI associated .BMP files
You can only use the 5 Tomtom supplied generic Icons....
But you can use one icon for for more than one POI category i.e... place all your fuel categories under one Icon, then if you tap on a nearby 'say' Fuel Icon a Quick menu opens --> Tap the 3Dot Icon for more options & more Information
Setup... After installing your Personal or 3rd party POIs....Tap 4Dot (....Menu) --> Settings --> Appearance --> Show POI lists on the Map
It says a restart is required, but I've never found it to be necessary
After choosing the Generic Icon.. Tap the coloured (^) Icon screen top right... Pinch zoom the Map, the Generic POI Icons all appear live and working
Note... The Generic POI Icons disappear when the Map is highly zoomed out (I guess so you can scroll around a clear Map to find your location)
The Icon reappear as you zoom back in again
Here the Yellow Pentagon Icons --> National Trust
Searching an installed 3rd party POI Category....
The search engine is excellent you usually only need to type around three characters of the POI name for a hit...
For example... I have loaded the 3rd party POI's for the National Trust... To show the POI's for "National Trust" on the map, work your way down to option (2)
From the main screen
Tap (....)4Dot Icon (Screen Bottom left)
Swipe left or Tap the mid/right edge of the screen to go to and tap the MyPlaces Icon
Scroll down and select the required POI Category For example "National Trust"
You now have three options
The Main search area turns blue and "National Trust" is offered with a flashing cursor
Continue typing the name of the required "National Trust" site, Type Dud (Or as much of the word that's required for Dudmaston Hall appear at the top of the National trust list)
Tap on the offered Dudmaston Hall and select the Drive Icon
You also have two further options.....
After the initial "National Trust" POI selection
There's a dual Icon (screen bottom right) with Three Lines and Two circles
(1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the "National Trust" sites in distance order
(2)...... Tap the Two circle Icon for the "National Trust" sites POI's to appear on the screen (Pinch zoom for detail) (Note..... On the Start range its easier to tap the plus and minus buttons to zoom the map screen)
as far as I'm aware it will show the nearest 60ish POI's around your location
There is also a Keyboard Icon (screen bottom right) to return to the search window from the options (1) and (2)
An example of the generic Icons on the search screen, the Icons are dynamic so the closer you zoom more icons appear
ATB YFM