tomtom will not connect — TomTom Community

tomtom will not connect

Steven2019Steven2019 Posts: 1 [New Seeker]
edited October 2019 in MyDrive Connect
tom tom will not connect. there is a progress line at the bottom and the devise turns off before completion

Answers

  • lampardlampard Posts: 5,140 Moderator
    Hi @Steven2019

    Sorry for my late reply! Which device it is? Have you first tried charging it for 3-4 hours and then try? This can be a faulty battery but have you tried plugging the cable directly in the back of the device to see if that works as that would suggest the holder is faulty.

    Regards, lampard
  • eperjesieperjesi Posts: 1 [New Seeker]
    Server busy all the time, I can't refresh my maps, how to fix it?
  • lampardlampard Posts: 5,140 Moderator
    Hi @eperjesi

    Welcome to the Community! I see that you were able to download updates on your device yesterday with the latest map and GPSfix update. :)

    Regards, lampard

  • Leekdriver66Leekdriver66 Posts: 1 [New Traveler]
    edited October 2019
    For some time my Tom Tom Go 5100 has a problem with starting up in the car, after some time (this sometimes takes an hour) it is ready again and it does it again. But it may be that he has another problem with starting up the next day. What do you think this can be?

    Mod edit: Translated from Dutch
  • ziopalmziopalm Posts: 1 [New Traveler]
    edited November 2019
    Hi
    I'm a new member of this forum.. I have a tomtom go basic and I have similar problem with my device: when I connect it to pc mydrive marks it "connected" but I can't enter in the device but appears a screen that reminds me to updates but the device is updated
    thanks for the answers

    sorry for my english but I'm italian
  • francecarafrancecara Posts: 9 [Apprentice Traveler]
    Same issue for me. TTR500, Windows 10
  • YamFazManYamFazMan Posts: 18,666
    Superusers
    edited December 2019
    Hi
    @Leekdriver66
    For some time my Tom Tom Go 5100 has a problem with starting up in the car, after some time (this sometimes takes an hour) it is ready again and it does it again. But it may be that he has another problem with starting up the next day. What do you think this can be?

    Mod edit: Translated from Dutch
    400 MB is considered the bare minimum Free Space
    The more Free Space the faster the device will operate...
    Check... Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Check the Free Space available....
    The full Europe Map now also exceed the 8GB of the NAV4 on-board Memory... This is an unfortunate, but real Catch22 situation....
    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1682914/#Comment_1682914

    ATB YFM
  • YamFazManYamFazMan Posts: 18,666
    Superusers
    Hi
    @ziopalm
    @francecara

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
  • francecarafrancecara Posts: 9 [Apprentice Traveler]
    @YamFazMan: so you say that it is normal that there is only the "splash screen"? until now I used TomTomHome with TTR 2013, and the program allowed various activities on the device. with TTR500 and MyDriveConnect the only function is to update?
  • YamFazManYamFazMan Posts: 18,666
    Superusers
    edited December 2019
    Hi
    @francecara

    Yes all of the Main updates are executed on the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
    __________________________________

    Installing 3rd party POI Categories... You use the MyDrive Web Route planner You can also install GPX files and Favourites using the MyDrive Web Route planner
    Here... https://mydrive.tomtom.com

    See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


    Displaying Personal POIs on the Driving View/Map
    Be aware... You can't install the POI associated .BMP files
    You can only use the 5 Tomtom supplied generic Icons....

    13s1zlb8gssy.jpg
    But you can use one icon for for more than one POI category i.e... place all your fuel categories under one Icon, then if you tap on a nearby 'say' Fuel Icon a Quick menu opens --> Tap the 3Dot Icon for more options & more Information

    Setup... After installing your Personal or 3rd party POIs....Tap 4Dot (....Menu) --> Settings --> Appearance --> Show POI lists on the Map
    It says a restart is required, but I've never found it to be necessary
    After choosing the Generic Icon.. Tap the coloured (^) Icon screen top right... Pinch zoom the Map, the Generic POI Icons all appear live and working
    Note... The Generic POI Icons disappear when the Map is highly zoomed out (I guess so you can scroll around a clear Map to find your location)
    The Icon reappear as you zoom back in again

    Here the Yellow Pentagon Icons --> National Trust
    fwsmyemsot57.jpg
    Searching an installed 3rd party POI Category....
    The search engine is excellent you usually only need to type around three characters of the POI name for a hit...
    For example... I have loaded the 3rd party POI's for the National Trust... To show the POI's for "National Trust" on the map, work your way down to option (2)

    From the main screen
    Tap (....)4Dot Icon (Screen Bottom left)
    Swipe left or Tap the mid/right edge of the screen to go to and tap the MyPlaces Icon
    Scroll down and select the required POI Category For example "National Trust"
    You now have three options
    The Main search area turns blue and "National Trust" is offered with a flashing cursor
    Continue typing the name of the required "National Trust" site, Type Dud (Or as much of the word that's required for Dudmaston Hall appear at the top of the National trust list)
    Tap on the offered Dudmaston Hall and select the Drive Icon

    fvvl1hj389eu.jpg
    You also have two further options.....
    After the initial "National Trust" POI selection
    There's a dual Icon (screen bottom right) with Three Lines and Two circles

    o7rx4qycdyey.jpg
    (1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the "National Trust" sites in distance order
    (2)...... Tap the Two circle Icon for the "National Trust" sites POI's to appear on the screen (Pinch zoom for detail) (Note..... On the Start range its easier to tap the plus and minus buttons to zoom the map screen)
    as far as I'm aware it will show the nearest 60ish POI's around your location
    There is also a Keyboard Icon (screen bottom right) to return to the search window from the options (1) and (2)

    An example of the generic Icons on the search screen, the Icons are dynamic so the closer you zoom more icons appear

    j381fa0ut3qg.jpg
    ATB YFM
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