CLIO 2011 CARMINAT TOM TOM LIVE UPDATE MAP ERROR — TomTom Community

CLIO 2011 CARMINAT TOM TOM LIVE UPDATE MAP ERROR

hi i have another problem now

i bought another Renault Clio with carminnat tom tom live

REGISTRATION IS : HN61 CHY
VIN NUMBER IS: VF1CRAH0H46146724

I was trying to check for updates for using my old tom tom home account but i think my new model is the TOM TOM LIVE some error must have happened it got confused with my account as i only have one TOM TOM HOME account , any way i did the update using my account and i think it has messed the SD CARD as i keep getting this error after updating

you cannot map cannot be used on this device

when connected to the device, please can you check for me what has happened,

can you please tell what i need to do as i am finding it all confusing, the new car sd card was working fine before i connected it to the tom tom home for a update

kind regards N Choudhery

Answers

  • VikramKVikramK Posts: 9,012 TomTom Moderator
    edited October 2019
    Hi @thebedscompany

    Welcome to the community!

    I have reactived the map for your device. Just remove the existing map first and download the map which gets offered for download using TomTom HOME.

    Regards
    Vikram
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