Sports App stopped working....all my data appears lost now

Rids

Hi - My Sports App stopped working - has been crashing lots recently. Reloaded it but now the only data I have is from a previous watch in 2017 that malfunctioned after 2 months. Appear to have lost 18 months of data? Is there some way of retrieving? Many thanks

tfarabaugh

Are you sure you used the exact same login credentials? When you set up the new watch did you use a different email address from the old one? Sounds like you may have so it was split into a different account.

tfarabaugh

Are you sure you used the exact same login credentials? When you set up the new watch did you use a different email address from the old one? Sounds like you may have so it was split into a different account.

Rids

Hi
Thank you - this is possible I realised, and I tried to reset my newer watch to the other email but they haven't linked or refused change saying account already registered. So thought may data should still there somewhere. But looks like I have somehow lost it for the newer watch.
Thank you anyway