Connecting my device to TomTom HOME
lsr
Posts: 7 [Apprentice Seeker]
Hi,
I have my device, I have my online account to download maps, updates etc and I have downloaded tom-tom home onto my computer. The problem is, I cannot seem to connect my device to Tomtom home, it says that when I connect my device via USB, I turn on my device and it asks to connect,i should tap yes. However, this doesn't happen!
I connect my device, it automatically turns on but not ask to connect to the computer and I cannot find another way to do it!
I have my device, I have my online account to download maps, updates etc and I have downloaded tom-tom home onto my computer. The problem is, I cannot seem to connect my device to Tomtom home, it says that when I connect my device via USB, I turn on my device and it asks to connect,i should tap yes. However, this doesn't happen!
I connect my device, it automatically turns on but not ask to connect to the computer and I cannot find another way to do it!
Tagged:
0
Best Answer
-
DougLap
Posts: 6,922 
SuperuserHi @lsr
If you input the 2 letters in the following you will see it listed as a 16gb device which updates via Wifi.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
This means that the relevant Software is My Drive Connect not Home and you do not need a PC to do updates etc as it will do that when the Via 53 is directly connected to your Wifi.
If you have no Wifi in the house, maybe for health reasons, or your Wifi download speed is slow then you connect the device to a PC, which is connected to the internet with the My Drive Software loaded and running. You will see a splash screen saying use Wifi but you would ignore that and leave your device connected but use the menu options on the device to download the updates.
Doug6
Answers
Superuser
Which Via model do you have. It may well use My Drive Connect Software not Tomtom Home which was used on the old models.
Doug
Superuser
What are the 2 first letters on the serial number
Doug
Superuser
If you input the 2 letters in the following you will see it listed as a 16gb device which updates via Wifi.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
This means that the relevant Software is My Drive Connect not Home and you do not need a PC to do updates etc as it will do that when the Via 53 is directly connected to your Wifi.
If you have no Wifi in the house, maybe for health reasons, or your Wifi download speed is slow then you connect the device to a PC, which is connected to the internet with the My Drive Software loaded and running. You will see a splash screen saying use Wifi but you would ignore that and leave your device connected but use the menu options on the device to download the updates.
Doug
setup the wifi on the device then you can update maps etc
Superusers
@Chris_1986
The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....
TomTom Video... Updating your navigation device using Wi-Fi
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________
Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
Install and Run MyDrive Connect
There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete
If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________
Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
Stay Safe... ATB YFM