Connecting my device to TomTom HOME — TomTom Community

Connecting my device to TomTom HOME

lsrlsr Posts: 7 [Apprentice Seeker]
Hi,

I have my device, I have my online account to download maps, updates etc and I have downloaded tom-tom home onto my computer. The problem is, I cannot seem to connect my device to Tomtom home, it says that when I connect my device via USB, I turn on my device and it asks to connect,i should tap yes. However, this doesn't happen!
I connect my device, it automatically turns on but not ask to connect to the computer and I cannot find another way to do it!

Best Answer

Answers

  • DougLapDougLap Posts: 7,733
    Superuser
    Hi @lsr

    Which Via model do you have. It may well use My Drive Connect Software not Tomtom Home which was used on the old models.

    Doug
  • lsrlsr Posts: 7 [Apprentice Seeker]
    VIA53, i thought that, but the website told me tom-tom home when i looked it up using the serial number.
  • DougLapDougLap Posts: 7,733
    Superuser
    Hi @lsr

    What are the 2 first letters on the serial number

    Doug
  • lsrlsr Posts: 7 [Apprentice Seeker]
    ZL
  • lsrlsr Posts: 7 [Apprentice Seeker]
    Thank you!
  • Chris_1986Chris_1986 Posts: 7 [New Seeker]
    My two letters start with ZE = GO ESSENTIAL 6" and i'm having the same issue on both Home and MyDrive Connect... ??
  • Winston818Winston818 Posts: 42 [Legendary Explorer]
    Chris_1986 wrote: »
    My two letters start with ZE = GO ESSENTIAL 6" and i'm having the same issue on both Home and MyDrive Connect... ??

    setup the wifi on the device then you can update maps etc
  • YamFazManYamFazMan Posts: 19,262
    Superusers
    Hi
    @Chris_1986

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://uk.support.tomtom.com/app/answers/detail/a_id/12428
    Install and Run MyDrive Connect
    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM

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