Connecting my device to TomTom HOME
lsr
Posts: 7 [Apprentice Seeker]
Hi,
I have my device, I have my online account to download maps, updates etc and I have downloaded tom-tom home onto my computer. The problem is, I cannot seem to connect my device to Tomtom home, it says that when I connect my device via USB, I turn on my device and it asks to connect,i should tap yes. However, this doesn't happen!
I connect my device, it automatically turns on but not ask to connect to the computer and I cannot find another way to do it!
I have my device, I have my online account to download maps, updates etc and I have downloaded tom-tom home onto my computer. The problem is, I cannot seem to connect my device to Tomtom home, it says that when I connect my device via USB, I turn on my device and it asks to connect,i should tap yes. However, this doesn't happen!
I connect my device, it automatically turns on but not ask to connect to the computer and I cannot find another way to do it!
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Best Answer
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DougLap
Posts: 3,368 
Superuser
Hi @lsr
If you input the 2 letters in the following you will see it listed as a 16gb device which updates via Wifi.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
This means that the relevant Software is My Drive Connect not Home and you do not need a PC to do updates etc as it will do that when the Via 53 is directly connected to your Wifi.
If you have no Wifi in the house, maybe for health reasons, or your Wifi download speed is slow then you connect the device to a PC, which is connected to the internet with the My Drive Software loaded and running. You will see a splash screen saying use Wifi but you would ignore that and leave your device connected but use the menu options on the device to download the updates.
Doug6
Answers
Which Via model do you have. It may well use My Drive Connect Software not Tomtom Home which was used on the old models.
Doug
What are the 2 first letters on the serial number
Doug
If you input the 2 letters in the following you will see it listed as a 16gb device which updates via Wifi.
https://uk.support.tomtom.com/app/answers/detail/a_id/9508/kw/what tomtom do I have
This means that the relevant Software is My Drive Connect not Home and you do not need a PC to do updates etc as it will do that when the Via 53 is directly connected to your Wifi.
If you have no Wifi in the house, maybe for health reasons, or your Wifi download speed is slow then you connect the device to a PC, which is connected to the internet with the My Drive Software loaded and running. You will see a splash screen saying use Wifi but you would ignore that and leave your device connected but use the menu options on the device to download the updates.
Doug